Consumer Rights

Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to...

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Boradband FAQs


Ans. Broadband refers to a connection that has capacity to transmit large amount of data at high speed. Presently a connection having download speeds of 256 kbps or more is classified as broadband. When connected to the Internet such a connection allows surfing or downloading much faster than a dial-up or any other narrowband connections. BSNL offers 2 Mbps minimum download speed for its Broadband connections.

Ans. Always-on means that the ADSL broadband sets up a permanent connection to the internet that lets you access the internet as soon as you switch on the computer and the modem. You do not need to dial up like when you are using a standard modem connection. There will be no call charges for Internet access but voice calls will be charged as before.

Ans. Broadband service is available under various types of tariff packages with different download limits. Additional download of data beyond the permissible limit would attract additional charges. Therefore, user should subscribe to a Broadband package, which suits his requirement.

Ans. No, it cannot be tampered if the access to Internet connection is secured by assigning a Password. It is advisable for the users to secure their PC by using proper user ID and Password. Users should also frequently change the password to avoid any misuse.

Ans. Customers can check the speed by clicking on the speed check icon given on their website. The speed of the broadband is displayed generally in Kbps (Kilo bits per second).

Ans. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user.

Ans. Various online sites offer free testing of your current Internet connection speed. This test will take a matter of seconds and will provide you with both download and upload speeds on your current connection. Complete a bandwidth test prior to making any significant adjustments or upgrading your Internet service. That way, you will be able to determine the exact effects of making changes to your computer or your service. Test your bandwidth again after each adjustment and record the results.

Ans. Rebate in rental is provided to subscribers when the services are interrupted over a prolonged period due to departmental reasons. Proportionate rental rebate will be given when the service is interrupted for a period ranging from 7 days to 14 days 30 days rental rebate will be given to subscribers when the service is interrupted for more than 15 days but less than 30 days . Pro-rata rental rebate will be given when the service is interrupted for more than one month. In all these rebate cases there will be corresponding reduction in the number of free calls allowed.

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The Consumer Protection Act

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...


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