What are the rights guaranteed under the Act?
The Consumer Protection Act guarantees the following six Consumers Rights:
Right to Safety
- The right to be protected against the marketing of goods and services, which are hazardous to life and property.
Right to be informed
- The right to be informed about thequality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
Right to Choose
- The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
Right to be heard
- The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.
Right to Redressal
- The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.
Right to Consumer Education