E-commerce (electronic commerce) is the buying and selling of goods and services on the Internet, especially the World Wide Web.
Whenever you shop online, the products generally carry either seller’s warranty or manufacturer warranty. It means either the online company who is selling will take care of its services or the manufacturer who made the product.
It is preferable that all e-commerce companies should have refund or return policy but there is no such law which enforces it. However, if there is any deficiency, the consumer is protected under Consumer Protection Act and can seek redressal for the same.
The delivery time of order can be varied and depend upon its availability with the company. The same is usually declared on website by the company at the time of selling.
If one is faced with an immediate or actual loss due to late delivery of the product, he can seek compensation under Consumer Protection Act by filing a case in consumer forums , as there is no regulatory body in India which is handling consumer grievance with regard to E Commerce.
If the order is accepted by the company and assured its delivery, even if the amount is not paid, he can complain for it.
With the tremendous increase in the use of online banking, online share trading and e commerce, there has been corresponding growth in the incidents of phishing being used to carry out financial frauds.Phishing involved fraudulently acquiring sensitive information (e.g. account details, password, credit card details etc, by concealed as trusted entity.
Total Visits : 4369392
Copyright © Department Of Consumer Affairs.