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Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to...

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FAQ's

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Directors (Nodal Officers) of Public Grievances in GoI

E-Commerce Faqs


E-commerce (electronic commerce) is the buying and selling of goods and services on the Internet, especially the World Wide Web.

  • Convenience
  • Better Prices
  • Variety
  • Speedy
  • Less Expensive
  • Comparison of Prices
  • Crowd Free Shopping

  • Whenever you shop online, read the fine print carefully.
  • Make sure you are aware of shipping charges, delivery time, and cancellation and return policies, as well as the warranty clauses.
  • Keep your financial information and passwords safe and always make payment through secured gateways like ‘https and lock image’ in its url.
  • If you are shopping on the website for the first,opt for cash on delivery payment option
  • Always check if the website has a landline phone and postal address.

Whenever you shop online, the products generally carry either seller’s warranty or manufacturer warranty. It means either the online company who is selling will take care of its services or the manufacturer who made the product.

It is preferable that all e-commerce companies should have refund or return policy but there is no such law which enforces it. However, if there is any deficiency, the consumer is protected under Consumer Protection Act and can seek redressal for the same.

The delivery time of order can be varied and depend upon its availability with the company. The same is usually declared on website by the company at the time of selling.

If one is faced with an immediate or actual loss due to late delivery of the product, he can seek compensation under Consumer Protection Act by filing a case in consumer forums , as there is no regulatory body in India which is handling consumer grievance with regard to E Commerce.

If the order is accepted by the company and assured its delivery, even if the amount is not paid, he can complain for it.

With the tremendous increase in the use of online banking, online share trading and e commerce, there has been corresponding growth in the incidents of phishing being used to carry out financial frauds.Phishing involved fraudulently acquiring sensitive information (e.g. account details, password, credit card details etc, by concealed as trusted entity.

  • Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about employees or other internal information.
  • Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person's authority to have the information.
  • Don't send sensitive information over the Internet before checking a website's security.
  • Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).
  • If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly
  • Install and maintain anti-virus software, firewalls, and email filters to reduce some of this traffic
  • If you believe your financial accounts may be compromised, contact your financial institution immediately and close any accounts that may have been compromised.
  • .
  • Immediately change any passwords you might have revealed. If you used the same password for multiple resources
  • Watch and be alert for other signs of identity theft.

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The Consumer Protection Act

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...


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