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Refund rules are in case of :-a.) Credit card payments- refund shall be made by the airlines within seven days of the cancellation to the account of credit card holder.b.) Cash transactions- refund shall be made immediately by the airlines office from where the ticket was purchased. c.) Purchase of ticket through travel agents, the arrangement for refund is left to the passenger and the travel agent.
Passenger Services Fee,Airport Development Fee(ADF)/User Development Fee(UDF),Service Tax. 1. Airlines shall necessarily return the passenger service fee (PSF) collected by them from the passengers non-utilization/ cancellation of tickets. 2. Airlines shall refund any charges such as congestion charge, fuel surcharge etc., along with the refund of the ticket, unless these are clubbed with basic fares. 3. When being offered tickets for future travel, passengers shall be allowed an option for refund of money instantly. 4. The airlines should indicate in an unambiguous manner the amount of refund of money admissible on cancellation of a ticket. 5. In case of lost ticket coupons, the airlines shall take prompt action to refund the ticket amount after verification from their records.
Yes, the Passenger can either take the refund or opt to utilize the same for future travel subject to availability of seats etc.
a.) Less than 24 Hrs. Passengers are entitled for meals & refreshments at airport.b.) More than 24 Hrs. Passengers are entitled for hotel accommodation with transfers.Airline has no obligation to compensate, if the delay is caused due to extraordinary circumstances.Operating airline shall have absolute discretion in selection of hotels under the given circumstances.To get timely information on flight delays, please ensure that you have provided correct contact details to the airlines at the time of booking
100% of {(Basic Air Fare + YQ (Fuel Surcharge)} + Transaction/Convenience Fee per passenger per sector. - If the cancellation is made less than 24 hrs prior to scheduled departure of flight / If passenger is a No Show,? Fixed Penalty of INR 3500/- or its equivalent in local currency + Transaction/Convenience Fee per passenger per sector. - If the cancellation is made between 24 Hrs to 72 Hrs prior to the scheduled departure of flight.? Fixed Penalty of INR 2500/- or its equivalent in local currency + Transaction/Convenience Fee per passenger per sector. - If the cancellation is made between 72 Hrs to 7 Days prior to the scheduled departure of flight.? Fixed penalty of INR 2000/- or its equivalent in local currency + Transaction/Convenience Fee per passenger per sector. - If the cancellation is made 7 Days or more prior to the scheduled departure of flight.? Wherever the penalty is in excess of the sum of {Basic + YQ/Fuel Surcharge}, 100% of Basic & Fuel Surcharge + Transaction/Convenience Fee per passenger per sector will be deducted.? The Refund Will Be Made In The Same Mode Of Payment Used While Booking
Airline is required to refund the ticket in case you are not willing to travel on its alternate or the subsequent flight or on another airline?s flight. Your refund will be processed by the airline.Airline is bound to provide you alternate travel opportunities at no additional cost, if you so desire.If you have already reported at the airport to undertake journey on original flight and waiting for the alternate flight, airline is bound to provide you meals and refreshments. You will not be entitled for any compensation in case you don?t accept alternate travel arrangements offered by the airline or when the cancellation occurs due to extraordinary circumstances beyond the control of the airline.
You will not be entitled for compensation on account of cancellations and delays caused due to extraordinary circumstance(s) beyond the control of the airline, such as: Natural disaster,Civil war,Political instability,Security risks,Insurrection or riot, flood, explosion, etc.Government regulation or order affecting the aircraft.Strikes and labour disputes causing cessation,Meteorological conditions,Cancellations and delays clearly attributable to Air Traffic Control (ATC),Slowdown or interruption of work or any other causes that are beyond the control of the airline but which affect their ability to operate flights on schedule.
Airline is required to provide you information on cancellations of your flight as far in advance as possible of the scheduled time of departure.? If you have not been informed at least three hours in advance about the cancellation of your flight, the airline is liable to provide you compensation.
The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system. The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms. Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard. Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited. For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage. The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system.The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms.Before travel, you must check that size of your hand baggage is as per the dimensions specified by the airline. Oversized hand baggage can lead to overloading and create safety hazard.Avoid carrying dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition and their toy replicas in the hand baggage as these items are prohibited.For safety and security, you should carry currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value in your hand baggage.
(Please check the following from the airline you intend to fly) Free baggage allowance,Charges for baggage beyond free limit.Charges for special equipment like musical, sport, arms & ammunition, etcNote; In this era of competition as an incentive the baggage policy is changed by the Airlines from time to time. Pl always check with your airline regarding this
o In case of loss, damage or delayed baggage, you are required to contact airline and collect Property Irregularity Report (known as PIR) before leaving the airport. You will also need to put in a written claim to the airline.o In case of damaged baggage, airline may pay you for repair of your baggage or provide replacement baggage.o Airline is liable to pay you compensation in case of loss, damage or delayed baggage.For more detail information on rules related to Airlines please visit http://dgca.nic.in/kyrdgca/KYR_portal.html