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Consumer Support Portal (Version 2.1)
Broadband refers to a connection that has capacity to transmit large amount of data at high speed.
Always-on means that the ADSL broadband sets up a permanent connection to the internet that lets you access the internet as soon as you switch on the computer and the modem.
Broadband service is available under various types of tariff packages with different download limits. Additional download of data beyond the permissible limit would attract additional charges.
Customers can check the speed by clicking on the speed check icon given on their website. The speed of the broadband is displayed generally in Kbps (Kilo bits per second).
Various online sites offer free testing of your current Internet connection speed. This test will take a matter of seconds and will provide you with both download and upload speeds on your current connection.
Rebate in rental is provided to subscribers when the services are interrupted over a prolonged period due to departmental reasons. Proportionate rental rebate will be given when the service is interrupted for a period ranging from 7 days to 14 days 30 days rental rebate will be given to subscribers when the service is interrupted for more than 15 days but less than 30 days . Pro-rata rental rebate will be given when the service is interrupted for more than one month. In all these rebate cases there will be corresponding reduction in the number of free calls allowed. For more information on Broadband please visit http://www.trai.gov.in/faqcategory/broadband