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Consumer Support Portal (Version 2.3)
A courier transports packages or other items across town, quickly and effectively.
( Length X width X height ) /5000= Kg.
The weight you see on the weighing scale.
Both the weights may differ. If there are any changes in the weight or if the cargo weighs more, additional payment will be collected.
Volumetric weight charges are charged based on how much space the cargo parcel occupies in the shipping vessels. In these cases, usually the Volumetric Weight is calculated for the shipment cost of the courier parcel. Charges on your invoice will be based on the greater of the two: total actual weight versus total volumetric weight.
Generally it takes 3 to 4 working days to deliver courier parcel. However, it will also depend on the courier service and courier company hired .
Yes, an online courier parcel tracking system has been implemented by most of the courier services which enables you to track your courier parcel in real time. Once the courier parcel is shipped, courier tracking number is received which enables you to track the courier parcel.
If your shipment fails to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging and tracking number as soon as possible. Some courier companies also have ?found shipment centers? that hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment.
Please be aware that when purchasing goods via internet sites, some or all of these goods may not originate in your home country. When goods are not sent domestically or within a single customs union, you are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Duties and taxes are most typically not included in the price of the goods you purchase online. Courier companies may pay the Customs authority on your behalf any duties and taxes that are due on the goods, when they enter the country. This simple process ensures that goods are delivered in shortest possible transit time. However, the parcel shall be only released t to you upon the full repayment of any duties and taxes that were paid on your behalf.
Yes, custom authorities are authorized to open courier parcels .
Dangerous articles like packaged Toxic gases, compressed air of gas appliances , Liquids, Semi Liquids, Flammables ,Perishables, Poisonous Articles , Radioactive Materials, all commodities banned by Law, corrosive and explosive materials, Pressurized cylinder or bottles, Precious & Semi-Precious articles, Substances liable to heating or catching fire under normal conditions experienced in transportation, etc are all banned.
Regardless of any payment instructions or provisions to the contrary, the sender shall always remain liable for the charges including any duties and taxes. Senders should note terms and Conditions carefully and where necessary, obtain insurance cover in order to protect their interests.
When you are signing for a package on delivery, you are signing that the delivery has been ?received in good condition?. Once this is signed, transit cover is then deemed void.
Cargo (or freight) is goods or produce transported, generally for commercial gain, by ship or aircraft, although the term is now extended to intermodal train, van or truck.
Some items may endanger the safety of an aircraft or persons on board. The air transportation of these dangerous materials can either be forbidden or restricted.
Consignments must be accompanied by a consignment note. All shipments, except documents, that travel outside India must also be accompanied by a commercial invoice.
Do read the terms and conditions carefully. Insure valuable goods. Do send a copy to the sender for tracking the courier online.
Do not Sign the delivery slip if the packet is not sealed and looks tampered.