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Consumer Support Portal (Version 2.1)
E-commerce is a term which signifies the sale of any goods or services on the Internet.
Convenience, Better choice of similar products, Discounted or competitive prices, Door delivery, Return policy, Refund policy, Comparison of Prices, Crowd Free Shopping
Whenever you shop online, read the fine print carefully. Make sure you are aware of shipping charges, delivery time, and cancellation and return policies, as well as the warranty clauses. Keep your financial information and passwords safe and always make payment through secured gateways like https and lock image in its url. If you are shopping on the website for the first,opt for cash on delivery payment option. Always check if the website has a landline phone and postal address.
Whenever you shop online, the products generally carry either seller?s warranty or manufacturer warranty. It means either the online company who is selling will take care of its services or the manufacturer who made the product.
It is preferable that all e-commerce companies should have refund or return policy but there is no such law which enforces it. However, if there is any deficiency, the consumer is protected under Consumer Protection Act and can seek redressal for the same.
The delivery time of order can be varied and depend upon its availability with the company. The same is usually declared on website by the company at the time of selling.
If one is faced with an immediate or actual loss due to late delivery of the product, he can seek compensation under Consumer Protection Act by filing a case in consumer forums , as there is no regulatory body in India which is handling consumer grievance with regard to E Commerce.
Yes. Always check MRP while buying products online and compare with offline prices.
With the tremendous increase in the use of online banking, online share trading and e commerce, there has been corresponding growth in the incidents of phishing being used to carry out financial frauds. Phishing involved fraudulently acquiring sensitive information (e.g. account details, password, credit card details etc, by concealed as trusted entity.
Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about employees or other internal information. Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person's authority to have the information. Don't send sensitive information over the Internet before checking a website's security. Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net). If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly Install and maintain anti-virus software, firewalls, and email filters to reduce some of this traffic. If you believe your financial accounts may be compromised, contact your financial institution immediately and close any accounts that may have been compromised. Immediately change any passwords you might have revealed. If you used the same password for multiple resources. Watch and be alert for other signs of identity theft, counterfeit and substandard spurious products. Look for great product photos while buying online, since you are giving up the tactile ability to pick up and hold a product and inspect it, It's important to show products in multiple angles. Also make sure the photo is big enough to zoom in on, especially with a Smartphone. Customers shopping online should know that they're not going to be left holding the purchased item if they need help. The easiest way is to check if there is a phone number on your website in the header or footer. Also, make sure that there is an easy-to-find email address for customer service -and that someone is checking and responding to email regularly.

Awareness material on Internet Safety for Digital Transaction by Consumer is available at