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Consumer Support Portal (Version 2.3)
E-commerce is a term which signifies the sale of any goods or services on the Internet.
Convenience, Better choice of similar products, Discounted or competitive prices, Door delivery, Return policy, Refund policy, Comparison of Prices, Crowd Free Shopping
Whenever you shop online, read the fine print carefully. Make sure you are aware of shipping charges, delivery time, and cancellation and return policies, as well as the warranty clauses. Keep your financial information and passwords safe and always make payment through secured gateways like ?https and lock image? in its url. If you are shopping on the website for the first,opt for cash on delivery payment option. Always check if the website has a landline phone and postal address.
Whenever you shop online, the products generally carry either seller?s warranty or manufacturer warranty. It means either the online company who is selling will take care of its services or the manufacturer who made the product.
It is preferable that all e-commerce companies should have refund or return policy but there is no such law which enforces it. However, if there is any deficiency, the consumer is protected under Consumer Protection Act and can seek redressal for the same.
The delivery time of order can be varied and depend upon its availability with the company. The same is usually declared on website by the company at the time of selling.
If one is faced with an immediate or actual loss due to late delivery of the product, he can seek compensation under Consumer Protection Act by filing a case in consumer forums , as there is no regulatory body in India which is handling consumer grievance with regard to E Commerce.
Yes. Always check MRP while buying products online and compare with offline prices.
With the tremendous increase in the use of online banking, online share trading and e commerce, there has been corresponding growth in the incidents of phishing being used to carry out financial frauds. Phishing involved fraudulently acquiring sensitive information (e.g. account details, password, credit card details etc, by concealed as trusted entity.