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Directors (Nodal Officers) of Public Grievances in GoI

Legal Metrology


Every Weight & Measure used by the dealer is stamped by the W&M Department after due verification, with a special seal indicating the identification of Inspector and quarter in which it is verified. The validity of such stamped weights is two years whereas in the case of Counter/Beam/Electronic Balances/Platform scale it is one year.

Yes, the Department issues license to the manufacturer, dealer and repairer of Weights & Measures and for dealing in weighing & measuring instruments, the license is a must.

Controller, Legal Metrology is the competent authority to grant the license. The applicant can submit his application for grant of license to Inspectorate Office of the concerned district.

No, Weights or Measure shall be sold or offered, exposed or possessed for sale or used or kept for use in any transaction or for industrial production or protection unless it has been verified & stamped by inspector of Legal Metrology Department.

No, a license issued or renewal under this Act is not saleable or otherwise transferable.

It is necessary to display every certificate of verification granted under the Act at a conspicuous place in premises where such weights or measure is being, or is intended or likely to be, used in any transaction or for industrial production or for protection.

For pre-packed commodities, consumers should always take the package marked with net quantity not the gross quantity.

Using these words to lure the consumers is an offence.

If package is so designed so as to be deliberately give to the consumer an exaggerated or misleading impression as to the quantity contained therein, consumer can co-relate the size of the package with the quantity of the goods.

Maximum Retail Price (Inclusive of all taxes), Common or generic name of the commodity, Net content/Quantity, Name of the manufacture/packer or both, Date of Packaging, Phone Number/Consumer Care No. , Email ID if any,

In the case of a package containing sheet like aluminum foil, facial tissues, waxed pap er, toilet paper, or any other type of sheet, the declaration of quantity on the package shall also include a statement as to the number of usable sheets contained in the package and the dimensions of each such sheet.

Definition of MRP clearly indicates that the MRP should be inclusive of all taxes which is written as Max. Retail Price (inclusive of all taxes). This includes commission of wholesaler, transportation charge, toll etc.

Every person who either purchase or sells any Commodity in Pre-packed shape should ensure that it bears the following declarations:- a. Name and complete address of the Manufacturer, Packer and / or importer of the packaged commodities. b. Net contents in terms of weight, volume or number. c. Date of manufacture/packing/import of the commodity (month and year). d. Maximum Retail Price (inclusive of all taxes). e. Generic name of the commodity. f. Customer Care Number with name, address, Telephone No. of the person/office which can be contacted in case of consumer complaints. g. Size, if applicable

Every package shall bear the name, address, telephone number, e-mail address, if available of the person who can e or the office which can be contacted, in case of consumer complaints.

It is not permitted to affix stickers on the package for mandatory declarations. It is an offence and can be penalized.

Every verified weight & measure carries the stamp of month & year along with the identification code of the officer. Moreover, for every Weight & Measure certificate is also issued by the verifying officers.

Consumer must see zero reading before any purchase.

Any person or a firm, which pre-packs any commodity whether in any bottle, tin, wrapper or otherwise in units suitable for sale, is a Packer.

Pre-packed Commodity means a Commodity, which without the purchaser being present, is placed in a package of whatever nature whether sealed or opened, so that the commodity contained therein has a pre-determined value and includes those commodities which could be taken out of the package for testing or examining or inspecting the commodity.

No, overcharging is an offence for which the trader can be prosecuted.

Verification and stamping of the capacity of the Vehicle Tank or its compartment or any equipment is called Calibration.

The followings are the compulsory declaration required on a packet which have been imported and available for sale: a. Name and complete address of the Manufacturer, Packer and / or importer of the packaged commodities. b. Net contents in terms of weight, volume or number. c. Date of manufacture/packing/import of the commodity (month and year). d. Maximum Retail Price (inclusive of all taxes). e. Generic name of the commodity. f. Customer Care Number with name, address, Telephone No. of the person/office which can be contacted in case of consumer complaints. g. Size, if applicable Note:

It is mandatory under law that all imported packages shall bear on it -Mandatory declarations along with the Name & Address of the importer.

Law provides mentioning of net weight along with reduced MRP, consumer can co-relate actual gain.

Complaint can be lodged with the District legal Metrology officer or the Commissioner of the respective states. For more information please visit For more information please visit http://consumeraffairs.nic.in/forms/contentpage.aspx?lid=639

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