1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)

Consumer Support Portal (Version 2.1)

Services available are as follows:

·         Send Money – Using this option, customer can send money to any customer using various options provided.

·         Request Money – Using this option, customer can collect money by entering UPI ID or Mobile No. of a UPI registered customer.

·         Check Balance – Using this option, customer can check his/her account balance

·         My Profile – Using this option, customer can perform transactions such as knowing his/her UPI details, changing language, managing UPI ID’s and beneficiaries

·         Pending Transaction – Using this option, customer can check pending UPI requests (if any)

·         Transaction – Using this option, customer can know about the last 5 transactions performed on UPI

·         UPI PIN – Using this option, customer can set/change his/her UPI PIN

Yes, Customer should have mobile number with his/her bank system for using *99#

The list of Banks and TSPs offering *99# service is available under the link on NPCI website.

In case of mobile loss, one needs to simply block his mobile number thus no transaction can be initiated from the same mobile number which is a part of device tracking and at the same time UPI Pin would be required for any transaction which is not to be shared with anyone.

Fund transfer request can be initiated 24*7 (round the clock) using the *99# service including on holidays. Similarly, funds remitted using the *99# service can be received by the beneficiary 24*7 (round the clock).

The service works across all GSM service providers and handsets. The service is currently not available for CDMA phones.

While doing transactions on *99#, customers may face following issues:

Handset Compatibility Issue: Though USSD based transactions works across all GSM handsets; however, owning to various reasons, sometimes few handsets do not support USSD service. Though, the numbers of such handset models is few; still users are requested to check if there handset supports the USSD service (in case they are facing problems while performing transaction).

Technical Error or Declined Request: Transaction not getting completed due to network/connectivity issues at TSPs or Banks end.

Wrong User Inputs: Transaction will get declined if the user enters wrong information like IFS Code, Account number, MPIN etc.

New *99# is providing additional benefits to users in the following ways:

Provides for a Collect functionality Generates default UPI ID(MobileNo@upi) to receive funds Can transfer funds using Mobile No. or UPI ID Language selection and editing option Single code *99# to send and receive money Saving beneficiary details for future use.

No, user just need to dial *99# from any GSM phone

Yes this service can be availed on any type of phone

Yes. TSPs charge the customer for using *99# service. Please contact your Telecom Service Provider to know the exact charges for using *99# service. However, TRAI (Telecom Regulatory Authority of India) has set a maximum ceiling of Rs. 0.50 / transaction for using the *99# service.

*99# works on UPI which provides real time reversals for technical declines and amount would be transferred back to the payer account immediately

You can also raise your grievance related to *99# on BHIM APP or on your issuing bank. You can also check status of your BHIM or *99# transactions on *99#.

At present, the upper limit on *99# is Rs. 5000 per transaction.

In case someone forgets the UPI Pin, he/she needs to re-generate new PIN from *99# / BHIM / Bank’s UPI APP.

Yes, *99# is available on all telecom service providers.

In any transaction through *99#, UPI Pin would be required which needs to be fed through the mobile at the time of any transaction making it safe and secured.