A.LPG is a clean cooking fuel options for India. The public sector companies those who are supplying domestic LPG are (i) IOCL with their subsidiary company IBP .(ii) HPCL (iii) BPCL.
A.CNG produced and marketed by GAIL through distributors like Indraprastha Gas Ltd ( IGL ) in Delhi NCR, Mahanagar Gas Ltd ( MGL) in Mumbai etc, who are responsible to run CNG filing centers and supply of piped natural gas (PNG) through pipe lines for domestic use.
A. PNG is procured from the oil/gas wells and transported through a network of pipelines across the country.
Ans. The nearest gas distributor may be approached for a new connection. Alternately you may book for new gas connection on-line, along with your Know your customer (KYC) form.
Ans. KYC is a format which helps consumers to provide relevant details for (1) Proof of identity and (2) Proof of Address along with a few personal details.
Ans. KYC for is available with your distributor, free of cost. You can also download the KYC form online.
Ans. KYC format is required to be submitted along with Proof of identity as well Proof of Address for updating your address in the distributor’s system.
Ans. Please insist on cash memos, which should contain the complete charges paid by you. The various charges including deposits and service charges are displayed on he boards at the showroom.
Ans. Yes. The refills can be booked by IVRS, online through the website and by SMS.
Ans. In case of Gas leakage beyond working hours and on holidays, you can contact Emergency Service Cell (ESC) operating in your area; Phone Nos. of the ESC is mentioned on the refill cash memos.
Ans. For immediate redressal of your complaint please call the Customer Service Cell or the nearest Regional office. Alternately, you can log your complaint Online or call the Toll free Helpline number of the service provider.
Ans. No. Customer is at liberty to purchase them from any source provided it is approved by Bureau of Indian Standards ( BIS).
Ans. PNG consumers are required to surrender their LPG connection to their LPG distributor within six months.
Ans. The weight of the empty cylinder (Tare Weight) is stenciled on the shroud of the cylinder. The weight of filled LPG cylinder is 14.2 kg. Therefore, the weight of the filled cylinder would be "Tare Weight"+14.2 kg.
Ans. No. Use of Domestic LPG in motor vehicle, geyser or any other LPG run appliances is prohibited under LPG Control Order. Instead, you can use Auto LPG in vehicles. However, non-domestic LPG in 19 kg can be used for such purposes.
Ans. In case of replacement for loss of cylinder/regulator, an Undertaking as per format is to be given on plain paper to your distributor.Replacement of lost/defective Cylinders/Regulators can be done in the following cases: For cylinders:
Ans. In case, the transfer is within the city or in certain adjoining city, then
A (i) Death of SV Holder:
To transfer the connection in the name of legal heir / within the family, after death of consumer, please submit the following to the distributor.
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