In 1995, the Supreme Court brought the medical profession under the Consumer Protection Act 1986 and medical treatments were labeled as ‘services’. Now, it is not mandatory for the Consumer Forum / Commission to refer every medical negligence case for expert opinion, they can decide the same at their own level (V. Kishan Rao vs Nikhil Super Specialty Hospital, Civil Appeal No. 2641 of 2010 SC.).
The patient’s rights as a consumer are as follows:
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