Consumer Rights

Right to Safety
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FAQ's

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Directors (Nodal Officers) of Public Grievances in GoI

PDS FAQs


Ans. Any person permanently residing or intending so to do in a particular location and who desires to have a Household Consumer Card (HCC), commonly referred to as Permanent Ration Card (PRC), can be issued one if he, or some other person on his behalf, is not already in possession of such a card, or if name of any member of his family is not included in another HCC.

Ans. You may apply for inclusion of your servant's name in your consumer card, preferably after getting his police verification.

Ans. For all specified articles sold through public distribution system (PDS), only one consumer card is required.

Ans. Witness of two neighbours or any other proof of continuous residence may be submitted.

Ans. In such cases, an affidavit attested by the area SDM/Oath Commissioner/Notary Public may be submitted.

Ans. The number of FPS/KOD is mentioned on your household consumer card. While obtaining your consumer card , you should ask for address of the FPS where your card is linked from the Circle Office.

Ans. You may apply to Circle Office on a specified form to get your card registered with the nearer FPS/KOD.

Ans. Household consumer card is available for lawful use for the persons included therein who are actually residing at the given address at the time of drawing supplies. In case of absence from the household for a period exceeding one month of any person included in the household consumer card, the holder of the HCC shall give prompt intimation to the FSO of the Circle in which he is residing and shall present his household consumer card for deletion of name of such person in case he is likely to be away for quite some time.

Ans. Sugar is issued on household consumer card where none of the persons included in the household consumer card is an income tax assessed.

Ans. Prices of all articles sold through FPS as fixed by the government are displayed at the notice board of the shop.

Ans. Antyodaya Anna yojana has been launched by the Hon'ble Prime Minister of India on the 25th December,2000. This scheme reflects the commitment of the Government of India to ensure food security for all create a hunger free India in the next five years and to reform and improve the Public Distribution System so as to serve the poorest of the poor in rural and urban areas. It is for the poorest of poor that the Antyodya Anna Yojana has been conserved. It is estimated that 5% of population are unable to get two square meals a day on a sub stained basis through out the year. Their purchasing power is so low that they are not in a position to buy food grains round the year even at BPL rates. It is this 5% of out population (5 crores of people or 1 crore families) which constitutes the target group of Antyodaya Anna Yojana.

Ans. After the identification of Antyodaya families, distinctive ration cards to be known a "Antyodaya Ration Card" should be issued to the Antyodaya families by the designated authority. The ration card should have the necessary details about the Antyodaya family, scale of ration etc.

Ans. As this scheme is for poorest of the poor families, the person has to contact

      For Rural Area: The person living in rural area have to apply on a plan paper with details of his family members income etc. to the Panchayat Pradhan of his area for this scheme. Gram Sabha will decide whether the family is eligible to be taken under the Scheme or not. After the selection of families the list will be further approved by the Department of Rural Development, Himachal Pradesh and the Ration Card will be issued by the Pradhan /DFSC or after the approval of the Food, Civil Supplies and Consumer Affairs Department.
      For Urban Area: The person living in the urban area will have to apply on plan paper to Notified Area Committee. After the selection of the families the list will be further approved by the Urban Development Department and Card will be issued by Concerned DFSC/ Authorised Inspector of that area.

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The Consumer Protection Act

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...


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