Consumer Rights

Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to...

More....

Consumer Fora

FAQ's

Locate your Consumer Forum

Directors (Nodal Officers) of Public Grievances in GoI

POSTAL FAQs


Ans. A person can send letters, post cards, parcels. International postal services are also offered.

Ans. Postal dept offers various services like post office saving schemes, postal life insurance, mutual funds, recurring deposits account, time deposit, post office monthly investment schemes, public provident fund, kisan vikas patra, national saving schemes etc.

Ans. The maximum weight for a letter is 2kgs, registered parcel can be upto 4kgs & unregistered parcel can be 20kgs.

Ans. the max time for delivery in local & metro cities is 2 days & rest of India is 4-6 working days, whereas for international posts it is 4-10 working days exclusive of time taken in custom clearance.

Ans. A consumer can check the status of his post online on the indiapost.gov.in

Ans. The compensation for delayed post are the speed post charges paid by the consumer. & if the post is lost, theft or totally damaged then the consumer is to be compensated for double the charges paid by him or Rs. 1000/- whichever is less.

Ans. Yes, for Registered letters, Value Payable Letters, Registered Parcels , Value Payable Parcels, subject to the following conditions:

  • insured value should not exceed the value of the articles insured
  • When articles having intrinsic value such as gold and currency notes are sent they should be insured for the actual value of the contents
  • The article is to be enclosed in a strong cover sealed by means of identical seals, so that it cannot be tampered without breaking the seals or in a special water tear resistant and tamper proof special cover.

Ans. Postal dept. offers money orders, instant money orders, and international money transfer services to consumers.

Ans. A consumer can send upto Rs. 5000/- by money order,Rrs. 1000-50000/- by instant money order & upto Rs. 50000/- by international money transfer.

Ans. Employees from any govt. or autonomous body are eligible for PLI.

Ans. Recurring Deposit is a special kind of Term Deposit offered by banks in India which help people with regular incomes to deposit a fixed amount every month into their Recurring Deposit account and earn interest at the rate applicable to Fixed Deposits. It is similar to making FDs of a certain amount in monthly installments, for example Rs 1000 every month. This deposit matures on a specific date in the future along with all the deposits made every month.

Ans. E-Payment is a smart option for businesses and organizations to collect their bills or other payments through Post Office network. When businesses require collection of bills and other payments from customers across the country, Post Office offers them a simple and convenient solution in the form of e-Payment.e-Payment is a many-to-one solution which allows collection of money (telephone bills, electricity bills, examination fee, taxes, university fee, school fee etc.) on behalf of any organization. The collection is consolidated electronically using web based software and payment is made centrally through cheque from a specified Post Office of biller's choice.

Ans. Yes such services are transferable from one post office to another post office anywhere in India by giving a written application.

Initiatives

 

The Consumer Protection Act

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...


More....

Total Visits :  5217062

Copyright © Department Of Consumer Affairs.