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| NCH Docket No.: | 1774879 | Dated: | 2019-12-05 | Sector: | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported: | Consumer bought an electronic product of recorded songs in end May 2019 for ?2,099 having a warranty of 6 months. During the warranty period, as the product stopped functioning, a grievance was raised with the company, but despite contacting them multiple times on phone and mail, no response was received. After a few days, the Company responded that as the warranty had lapsed, the services could not be provided and the consumer had to pay for the same. | ||||
| Escalation by NCH: | As the company is not under convergence with the National Consumer Helpline, the grievance was forwarded to the company by e-mail and after continuous follow-up by NCH, the Company responded stating, “Replacement order has been delivered to the customer...” | ||||
| Consumer Remark in INGRAM: | Excellent, very prompt and helpful service by government much needed in today's time. | ||||
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