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All Days Except National Holidays(08:00 AM To 08:00 PM)
| NCH Docket No.: | 1987489 | Dated: | 2020-04-15 | Sector: | E-commerce |
|---|---|---|---|---|---|
| Problem Reported: | In end March 2020, consumer had placed a pre-paid order with an online pharmacy for medicines costing ₹5,164.38. The company could not deliver the order on time, due to non-availability of stocks. Therefore, consumer cancelled the order and raised the request for refund. The company confirmed that the refund of ₹5,164.38 was initiated to his original payment mode on the same date, and provided the Refund Reference also, which had to reflect in his bank account within 7 business days. However, even after 15 days he had not yet received the refund amount. The bank statement showed debit entry for the e-pharmacy Company but credit from them was not reflecting. | ||||
| Escalation by NCH: | As the Company is a convergence partner of the National | ||||
| Consumer Remark in INGRAM: | Refund Received. | ||||
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