NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)
Consumer Rights

Means right to be protected against the marketing of goods and services, which are hazardous to...

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Cyber Crime FAQs

For Grievances Related to Cyber Financial Fraud Only

Consumer Commission

National Consumer Helpline
Toll Free : 1800-11-400 or Short Code- 1915
Landline : 011-23232018

Convergence Company Registration Required Documents

The National Consumer Helpline (NCH), is the grievance redressal mechanism of the Department of Consumer Affairs, Govt. of India. NCH provides an automated platform to escalate consumer grievances & companies for redressal and resolution. More than 1 lakh grievances are registered by aggrieved consumers at the helpline by various modes and all grievances are registered on the Department of Consumer Affairs, Govt. of India’s portal- This portal is accessible to the general public, and captures grievance details from different modes- online, Whats-App By phone, SMS, e-mails, NCH App, as well as grievances sent to the officials of the Department of Consumer Affairs, Govt. of India.

Currently, we are getting escalated grievances on our portal related your company. As part of the Project, Companies partner with NCH under the ‘Convergence’ initiative on a completely voluntary, free-of-charge basis to help in resolving their customer grievances cordially and expeditiously. NCH has entered into convergence partnership with more than 780 companies and organizations. Grievances are received by these companies on a ‘real-time basis and the company can respond to them suitably and cordially within a time line of 30 days.

The benefits of your organization in partnering with NCH are as follows:
  • A proactive approach in resolving your customer grievances, before it becomes a dispute.
  • Finding an amicable and expeditious resolution to the customer’s problem, leading to a win-win situation for both- Customers and your organization.
  • Gives an opportunity to the organization for an amicable settlement and retention of the customer, building customer loyalty.
  • Ensures better corporate governance and social responsibility.
Required Documents for convergence Registration

Authorization Letter (Download)

Company Undertaking Letter (Download)

 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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