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Consumer Support Portal (Version 2.3)

An agency service makes its facilities available to others for a fee for eg:

·         Boutique/Laundry.

·         Car/Bike Rental/Resale.

·         Entertainment which include Cinema or Concert.

·         Events like Marriage, Party or Gatherings.

·         Repair services or Product Installation.

·         House cleaning or improvement and housekeeping (maid services).

·         Matrimonial.

·         Placement, Manpower hiring.

·         Immigration/Visa services.

As per Consumer Protection Act. 2019: "deficiency" means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service and includes:-

 

·         Any act of negligence or omission or commission by such person which causes loss or injury to the consumer; and

·         Deliberate withholding of relevant information by such person to the consumer.

· Make sure you are aware of service charges, estimated time of completion, and cancellation and refund policies, as well as the further warranty clauses.

· If making online payments keep your financial information and passwords safe and always make payment through secured gateways like ‘https and lock image’ in its URL.

· Read the fine print (terms and conditions) carefully before hiring an agency.

If consumer applied and paid the amount then Company is not providing the services properly as per promised, in that case consumer can demand refund, as per the company policy.

If one is faced with an immediate or actual loss due to the services not being provided, he can seek compensation under consumer protection ACT by filing a complaint in a consumer commission, as there is no regulatory body in India which handles consumer grievance in this sector.

The service provide time of booking can be varied and depend upon its availability with the company. The same is usually declared on the website by the company at the time of providing services.
If the work order is accepted by the company and assured the consumer for completion, even the amount is not paid but it was “promise to pay” he can complain to the company in writing, and if no response received,  he may move to consumer commission.
In that case consumer needs to go through the guidelines of particular state for the same, whether the booking has been cancelled and amount has to be refunded to the consumer, or, booking will be extended till a specific time period. 
If consumer is not satisfied with company reply and company is not responding after sending the complaint, consumer can be moved to the consumer commission directly because there is no appellate authority or regulator.
If consumer wants compensation from the company on account of harassment and & delay in resolving issues, he may file case in consumer commission.