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Consumer Support Portal (Version 2.1)

BHIM is a UPI based payment interface which allows real time fund transfer using a single identity like your mobile number or name. 

  •        You can send & collect money to any person on UPI
  •        You can pay your Bill directly from BHIM (Electricity, Gas, Water, DTH and Telecom, Mobile postpaid and landline)
  •        You can scan a QR to make quick payments
  •         You can check your transaction history on UPI
  •        You can send money to Account and IFS code

  •        Pay to your friends or relatives directly through their UPI ID.
  •        While shopping online, click on the “ Pay by UPI/BHIM” option
  •        Scan UPI QR/BHIM QR at merchant outlets.
  •        Pay bills on the go with the bill pay feature on the app

BHIM is not a wallet. It is a payments application which allows users to make instant bank transfers. 

 The easiest way to think of UPI is that it is a payment method to transfer money between 2 parties. It is similar to NEFT or RTGS transfers in that way.

BHIM can be used currently on all handsets with iOS (version 8.1 & above) & Android OS (version 4.2 & above) 

Currently it is available in 13 languages, i.e., Hindi, English, Tamil, Telugu, Malayalam, Bengali, Odia, Kannada, Punjabi, Assamese, Urdu, Marathi and Gujarati.

A Virtual Payment Address (VPA) is a unique identifier which you can use to send and receive money on UPI. Think of it as an email ID which you can use to transfer money. 

You can use BHIM outside India to send and collect money for your local accounts. Please note that NRI/NRE accounts cannot be used for the same. 

NPCI does not charge any user for transacting on BHIM. Kindly get in touch with your bank to ask for their charges. 

Dial *99# to avail features of BHIM without internet on any mobile phone. 

BHIM is interconnected with every bank through the UPI ecosystem. Hence, you will not be able to link your account on BHIM application.

Any user having a smartphone and bank account is eligible to use BHIM. That being said, you need your mobile number registered with the bank and a debit card linked to that account. You can download the app from playstore or appstore. 

After installing and running the app for the first time:

  •       Select Language
  •        App will ask permission to send SMS to verify.
  •        Successful attempt with take you to Home page
  •        If unsuccessful, after 45 seconds an OTP will be sent to you.
  •        If step 4 is unsuccessful, you will be prompted to dial a USSD code.
  •         Once NPCI recognizes your mobile number and handset, your registration is complete. 

On successful registration, a default ID i.e mobilenumber@upi will be created. You can add one more VPA by going in the profile section. 

A UPI ID is a unique identifier which you can use to send and receive money on UPI. Think of it as an email ID which you can use to transfer money. 

Device binding failure occurs due to the following reasons:

  1.           App is unable to send SMS
  2.         Network connection is poor
  3.          Phone time and actual time is different
  4.          Telecomm service provider is unable to send registration SMS to NPCI

UPI PIN is a four or six digit number that is set by the customers on BHIM after the registration process. UPI PIN is used for authenticating all transactions done on UPI platform (BHIM or *99# or UPI apps)

Once your mobile is verified, you will have to select your bank account and set your UPI pin.  

Your bank is not registered with UPI, hence it is not on the list. Our team is working towards getting all banks on UPI.

Your bank does not permit your account type to be listed on UPI. Kindly try another account. 

After you select your bank account, you will be promoted to set your UPI pin for the first time. You need to input the last 6 digits of your debit card along with the expiry date.

If you are a SBI Maestro card user, you can enter the expiry date as 01/49.

While setting the UPI pin there a SYNC option at the bottom of the transaction screen. If you click that, the pin you have set on the other app will be set on BHIM. 

Due to some technical reason, your UPI pin cannot be set. Kindly click here (page should redirect to Contact Us>>Issue with UPI pin) and provide details. 

  •        VPA ( Registered on UPI)
  •        Mobile No. ( Registered on UPI)
  •        Aadhaar Number ( Should be linked to a bank account)
  •        Account Number and IFS code

When you enter a VPA and click on verify, the account holder’s name (as mentioned in the bank’s system) will be displayed. This is for you to cross check if the sender and the bank account to which you want to send money are the same. Incase they appear different, please re confirm the VPA of the receiver. Money once sent through BHIM cannot be reversed. 

A user can send upto Rs 10,000 per transaction and a maximum of Rs 20,000 per day for one bank account.

This limit is available per bank account linked on BHIM.

The default VPA is mymobileno@upi .You can change by going to the “My profile” section and selecting among the available VPAs. 

BHIM allows you to use two VPA’s. First one is the default VPA (mobile number@upi). The second one, you can create on “My Profile” page.

The account which you have selected will be displayed on the top left with the bank’s icon. That will be your default bank. You can change the bank account by going to “Bank Accounts” and clicking on the three dots menu option to change the bank. 

Let’s say you have two accounts i.e SBI and ICICI. You want to transfer money from SBI to ICICI. You will select SBI as your default account linked to your VPA. To transfer money, click on send and then select the option to transfer money via Account Number + IFSC. Insert the details of your ICICI account and you will be able to transact. 

The Aadhaar number should be linked to his Beneficiary’s account number and the bank should be enabled on UPI. 

If someone links their Aadhaar number in two bank accounts and in the event you send them money via BHIM, the money gets credited to the account where the Aadhaar number was linked the latest (chronological order). 

Yes, you can save details. While sending money to a particular receiver you have to click on the option “Save for Future”

Scan & pay option is present in the Home page where you can click and the QR scanner opens up. Using this you can scan the QR code of the receiver and send him money.

You can also use scan and pay on your passcode screen.

You can also upload a QR saved on your phone as an image.

Once you register on BHIM, a QR code and default VPA is created. You can check these details on the “My Profile” section of BHIM.

On BHIM, you can initiate a collect transaction for asking money from someone. You have to enter the amount and UPI ID. The user who will receive the request can pay or decline the collect request by authenticating it with the UPI pin.

You can click on transactions menu and under the pending section, collect request made towards you will be displayed. You can approve or decline the same. 

There is a limit of Rs 10,000 per collect request on BHIM.

There is no limit to the amount of money you can receive via BHIM. 

Split bill allows you divide a bill between yourself and other users (BHIM and UPI). Let’s say you and your friends have used a product/service amounting to Rs 1,000. Using split bill feature, you can enter the total amount and that will get automatically split between the users (after entering their VPA).A collect request will be initiated and the payers need to approve the collect transaction. 

You can do so by clicking on spam for the request and also by clicking the particular sender so that he can no longer send unwanted requests.

Pending transactions can be viewed in the transaction section of BHIM. The requests will be valid till the time the initiator has kept. If the request is not accepted within that set time, the request expires.

Bill payments can be made for the following categories:

Electricity, Gas, Water, DTH and Telecom, Mobile post-paid and landline. 

BHIM bill pay is only available for banks which are enabled on Bharat Bill Pay. If your bank account is not live, you will not see the option for Bill Pay. Kindly switch to another bank account which is enabled on Bharat Bill Pay. 

No, there will be no charges for bill payment via BHIM Bill Pay. 

Yes, you can check the amount before paying the bill. Please note that all billers will not display the amount due for bill payment. 

Yes. UPI PIN is mandatory for all the Bill Payments. This is as per security standards of BHIM.

  • Click on Bill Pay section of BHIM
  • Selects the bill category
  • Select the biller for which you want to make a payment (the biller will be saved automatically for future payments)
  • Enter your biller ID ( subscriber ID, customer ID, etc)
  • The next screen will contain the bill details like amount. Not all billers will display the bill amount.
  • If the bill is not displayed, a confirmation screen will be displayed, else it will not be displayed.
  • Click on pay and enter your UPI pin to confirm the payment
  • You will receive a confirmation for the bill payment. 

Yes. User will get online confirmation for Bill Payment. Please note user can also check the status of their transaction under Bill pay of Transaction section of BHIM.

Bill payments are subject to existing limit of BHIM i.e Rs 10,000/transaction & Rs 20,000/day per bank account. 

You can contact your bank in Call Bank option on BHIM, in the failed transaction. 

Yes you can save multiple biller per category. You can also save multiple customer Identifier for same Biller. 

My Beneficiaries is a feature added which helps users to organize their payer contacts. It contains the list of payers to whom a transaction was initiated. 

All bill payments will by default be added to “My beneficiaries”. If you wish to modify/change the details, please delete the beneficiary. 

When performing a transaction, click the button “Save for future” to save the contact. You can view the same in your added beneficiary. 

When you click on any contact in my beneficiary, it gets highlighted with two options i.e. “Send Money” and “Delete”. Click on delete to remove the beneficiary from the list. 

Click on the three dots on the top right of the My Beneficiary page and go to blocked contacts. Click on the contact and select the option to unblock the same.  

  • Add Custom payment reminders as per your convince.
  • Phone bill, electricity bill or EMI, don’t miss a single payment
  • Click on the three dots on home page and click on payment reminders to set customized reminders

  • Designed for merchants who use agents/delivery staff for delivering goods to collect payments.
  • Enable yourself as merchant under the “I am a Merchant” tab in the home menu screen.
  • After declaring yourself as a merchant, a new option on the home screen “Merchant” will be available for use.
  • Add agents by entering their UPI ID & mobile number.
  • Generate a QR for that specific agent and share it with them.
  • The agent can use that QR for collecting payments on behalf of the merchant.
  • When a transaction is successful, the agent and the merchant will be notified via SMS for the same.
  • Add up to 3 agents and get updated on collections by them. 

  • Filter transactions on the basis of transaction status, amount, date , UPI ID, etc
  • Download transactions and sharing of file enabled. 

·         Create custom QR with a specific amount for multiple use.