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Consumer Support Portal (Version 2.1)

The BHIM scheme is an initiative by Government of India to promote digital payments through BHIM, BHIM UPI Apps of Banks & *99#.

The scheme is targeted at two distinct users groups and payment types:

·         Customer/ individual Cashback Scheme

·         Merchant Cashback Scheme

 

The scheme can be availed by BHIM/ BHIM UPI of banks who meet the eligibility criteria. Bank enabled UPI Apps who have not incorporated BHIM name in their App will not be considered as part of the scheme. The BHIM scheme is applicable for new & existing users in the ecosystem.

a.    What is the Referral Bonus Scheme for Individuals?

As part of this scheme, any user who is using BHIM or BHIM UPI App(s) of the bank to send money or accept collect request will receive cashback based on eligibility criteria. As part of this scheme, you can receive cashback as:

·         Joining Cashback: User will receive cashback for using BHIM App for the first time for doing first successful financial transaction (send or accept collect request) with any user of BHIM or BHIM UPI Apps of the bank. Joining cashback is applicable for the BHIM App users only and cashback will be received only once.

·         Cashback on Transactions: As an existing user of BHIM or BHIM UPI Apps of the bank, one can also earn monthly cashback for  doing successful financial transactions(send or accept collect request)

 

b.   Who is considered as a New User?

·         Any new user who downloads the BHIM app for the first time and does one successful financial transaction

                             Or

·         Existing BHIM user who has already downloaded BHIM APP but has not done any successful financial transaction.

                        Or

·         Existing BHIM user who is using BHIM APP only to receive money but has never done any successful pay (debit to his/her own account) transaction via BHIM App.

 

c.    Who is considered as an existing user?

Any customer who is using BHIM or BHIM UPI App(s) of the banks for sending or receiving money or accepting/sending collect request or scanning QR code will be treated as existing user.

 

 

d.   Who can participate in the scheme?

·         BHIM App Users:

o   New Users (Anyone who downloads the BHIM App, links it to the bank account and does first successful financial transaction using BHIM app): On completing his/her first transaction as per eligibility criteria, the user will receive cashback.

o   Existing Users (Users who are already using BHIM App for making payments): They shall be entitled to receive cashback on the financial transaction(s) they do using BHIM App based on the eligibility criteria.

·         BHIM UPI App Users of the Bank:

o   New and existingUsers (Users who are the first time users of the BHIM UPI App(s) of the banks or are already using BHIM UPI App(s) of the bankfor making payments).Theyshall be entitled to receive cashback on transactions they do using BHIM UPI App based on eligibility criteria.

 

e.    What is the cashback I can receive as New User of BHIM App?

You will receive 51 cashback on completion of your first successful financial transaction of minimum amount >= Re. 1 (send money or accept collect request) using your BHIM App. The cashback will be credited to the bank account of the user within 3 working days.

 

New users of BHIM UPI Apps of the banks are not eligible for receiving Joining Cashback as part of this scheme.

 

f.     What is the eligibility criteria to receive Joining Cashback under this scheme?

·         The minimum transaction value shall be equal to or more than to 1

·         User should complete first financial transaction successfully i.e. send money or accept collect request with BHIM App only. Transaction done with any other BHIM UPI App(s) of the bank is not eligible for joining cashback.

·         The joining cashback will be received only once.

·         BHIM APP user can transfer money to any BHIM/BHIM UPI user of the Bank, through UPI id , Account number + IFSC or scan QR code or intent

·         The transaction shall cover both P2P as well as P2M transaction

·         Only valid approved transaction from BHIM app or *99# will be considered for the scheme

 

g.    What is the cashback I can receive as Existing User of BHIM/BHIM UPI App(s) of the Bank?

·         As an existing user of BHIM/BHIM UPI App(s) of the Bank:

o   For maximum of 20 unique successful financial transactions per calendar month of value equal to or more than  100per transaction, you will receive a cashback of 25 per transaction

o   Eg:

if user has done 10 unique successful financial transactions of transaction value equal to or more than 100 per transaction, then the eligible cashback will be   250 ( 25 per transaction x 10 unique transactions)

§  if user has done 20 successful financial transaction of which 5 are unique and 15 are non-unique (money transferred to the same users) of transaction value equal to or more than 100 per transaction, then the eligible cashback will be 125 ( 25 per transaction x 5 unique transactions)

§  Maximum cashback which can be received by a user is   500 per calendar month ( 25 per transaction x 20 unique transactions)

o   If the minimum transaction value is >= 10 per transaction, the user will receive cashback based on the below slab:

 

Number of transactions per month

Incentive to the BHIM user

>=25 but less than 50

100

>=50 but less than 100

200

>=100

250

 

o   Eg:

§  if user has done 35 successful financial transaction of which :

·         5 are unique transactions of transaction value equal to or more than 100 per transaction

·         30 are non-unique transactions of transaction value equal to or more than 10 per transaction, the eligible Cashback is 225 ( 25 per transaction x 5 unique transactions) + ( 100 based on the above table)

 

§  if user has done 35 successful financial transaction of which :

·         10are unique transactions  of transaction valueequal to or more than 100 per transaction 

·         25 are non-unique transactions of transaction value equal to or more than   10 per transaction, then the eligible Cashback is 350 ( 25 per transaction x 10 unique transactions) + ( 100 based on the above table)

·          

§  Maximum eligible cashback is 750 per user per calendar month ( 25 per transaction x 20 unique transactions) + ( 250 based on the above table)

 

h.   What is the eligibility criteria to receive Cashback on transactions with BHIM / BHIM UPI App(s) of the Bank under this scheme?

·         The scheme is applicable to both BHIM as well as BHIM UPI users of the Bank

·         For cashback on unique transactions: The minimum transaction value should be equal to or more than 100. A maximum of 20 unique successful financial transactions will be eligible for the cashback every month.

·         For cashback on total transactions: The minimum transaction value should be equal to or more than 10,  slab-wise number of transactions which will be eligible per month are: 

o   >=25 transactions but less than 50 transactions

o   >=50 transactions but less than 100 transactions

o   >=100 transactions

·         The  cashback will be paid on monthly basis

·         The user can transfer money to any BHIM/BHIM UPI user of the Bank, through UPI id , Account number + IFSC or scan QR code or intent

·         Only valid approved transactions from BHIM app and BHIM UPI App(s) of the banks or *99# will be considered for the scheme

 

i.     How will I know if my transaction is successful?

For every financial transaction, user can see the transaction status instantly on the app screen. If the transaction is delayed or pending, the final status will be posted on the transaction history page of BHIM/BHIM UPI Apps of the Bank.

 

j.     What is meant by a unique transaction?

The uniqueness will be checked basis UPI ID + Account No/IFSC + Mobile Number. Only first transaction between the sender and receiver is considered unique. Any subsequent transaction between the same sender and receiver will not be considered unique.

k.   How will I receive the cashback?

·         Joining cashback for the New User(s) of BHIM App will be credited to the user account in 3 working days.

·         Cashback for transactions with BHIM /BHIM UPI App(s) users will bepaid on monthly basis and will be credited to their bank account within 10 working days of the next month