? Always keep the helpline details of the bank.
? Ensure the safety of your Passbook / Cheque book / Cards . Maintain the secrecy and confident ability of PIN Code /OTP etc. Never share with any one on Telephone or e-mail. The code should be changed at regular intervals. If your card is lost/ swallowed then immediately inform the bank.
If you find suspicious looking people around you, use another ATM.
? Do not hand over card to anyone. Even in case of POS transaction , it should be used in your presence.
? Do not accept help from strangers for doing any ATM/ POS/ on-line transactions.
? Please mention account number, name and contact no. on the back side of the cheque before depositing with Bank.
? Banks are to provide to the individual customers upfront and in a timely manner, complete information on the charges applicable for all basic services. Banks have to provide its advance information .
? Banks are to collect only notified service charges from the customers and inform the customers in an appropriate manner recovery of service charges from the account or the transaction.
? Communicate personal information only via secure web sites. In fact while conducting online transactions, look for a sign that the site is secure such as a lock icon on the browser's status bar or a "https:" URL whereby the "s" stands for "secure" rather than a "http:".
? Also, check if the website address is correct before conducting online transactions.
? Protect your computer by installing effective anti-virus / anti-spyware / personal firewall on your computer / mobile phone and update it regularly.
? Check your online accounts and bank statements regularly to ensure that no unauthorized transactions have been made.
? Do not disclose details like passwords, debit card grid values, etc. to anyone, even if they claim to be bank employees or on e-mails/links from government bodies like RBI, I.T. Dept., etc
? Register for SMS alerts to keep track of your banking transactions.
For more information please visit https://www.rbi.org.in/Scripts/FAQDisplay.aspx