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Consumer Support Portal (Version 2.3)

Courier companies usually handle smaller items while cargo companies handle larger  ones.
Cargo can be liquid, dry and break bulk items.
This depends on the courier service and courier company hired.
Yes, the courier can be traced online by Consignment ID or Tracking ID provided by the courier company.
If the shipment/parcel fails to arrive at the destination, one should immediately contact the respective company customer care with the tracking ID and details of the consignment.

Charges differ as per the company’s policy for Domestic as well as International    Couriers also depends on the Country’s custom duty and taxes.

Yes, Custom Authorities are authorized to open an International Parcel.
Dangerous articles like packaged Explosive, Toxic gases, compressed air in appliances, Liquids, Semi Liquids, Flammables, Perishables, Poisonous Articles, Radioactive Materials.
The consumer must always read and check the terms and conditions of  the courier rules of the company while making the payment and must keep the tracking ID as well as payment receipt.
Signing the package means the shipment has been delivered and the receiver has got the same in good condition. Do not Sign the delivery slip if the packet is not sealed and looks tampered.
Yes, consumer may claim only if the parcel has been insured by respective courier or Cargo Company, if requested by the consumer.