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Central Drugs Standard Control Organization (CDSCO) Directorate General of Health Services, Ministry of Health and Family Welfare, Government of India.
Central Authorities are responsible for approval of New Drugs, Clinical Trials, laying down the standards for Drugs, control over the quality of imported Drugs, coordination of the activities of State Drug Control Organizations. For more information, refer the following link:-
Import of cosmetics in India is regulated to ensure quality of cosmetics being imported into India and safety of consumers using these cosmetics.
The following information is required to be printed on the label of a medicine under the Drugs and Cosmetics Act and DPCO, 1995.
· Name of the formulation
· Composition of the formulation
· Pack Size
· Address of the manufacturer
· Manufacturing License Number
· Date of manufacture
· Expiry Date
· Maximum Retail Price
Complaints on prices as well as quality of medicines can be lodged with the Drugs Inspector of the District or the State Drug Controller:
By submitting the product to the government analyst and following the prescribed process of the same:
The consumer can register the grievance with the drug controller of the state and can also approach the Drug Controlle General of India.
Consumer can register the grievance with the manufacturing company and with the drug controller of the concerned state and get the product checked by the government analyst. For more information, refer the following link:-
Consumer can register the grievance with the manufacturing company and with the drug controller of that concerned state and get the product checked by the government analyst. For more information, refer the following link:-
Yes, a receipt or bill is mandatory.
Send first written complaint to the Company Customer Care by email, website or by post
If consumer does not receive any reply or is not satisfied with the response, he/she can file complaint to the Controller of Drugs & Cosmetic of the State/ Union territory.
In case the consumer is not satisfied with the resolution provided, he/she may file case with Consumer Dispute Redressal Commission, following the procedure prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html