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All medicines for internal or external use of human beings or animals and all substances intended to be used for, or, in the diagnosis, treatment, mitigation or prevention of any disease or disorder in human beings or animals, including preparations applied on human body for the purpose of repelling insects like mosquitoes
Cosmetic” means any article intended to be rubbed, poured, sprinkled or sprayed on, or introduced into, or otherwise applied to, the human body or any part thereof for cleansing, beautifying, promoting attractiveness, or altering the appearance, and includes any article intended for use as a component of cosmetic.
Import of cosmetic is regulated in India under the provisions of the Drugs & Cosmetic Act,1940 & Rules,1945.
The primary objective of the Act is to ensure that the drugs and cosmetics sold in India are safe, effective and conform to quality standards. The related Drugs and Cosmetics Rules, 1945 contains provisions for classification of drugs under given schedules and there are guidelines for the storage, sale, display and prescription of each schedule.

Central Drugs Standard Control Organization (CDSCO) Directorate General of Health Services, Ministry of Health and Family Welfare, Government of India.

Central Authorities are responsible for approval of New Drugs, Clinical Trials, laying down the standards for Drugs, control over the quality of imported Drugs, coordination of the activities of State Drug Control Organizations. For more information, refer the following link:-  https://cdsco.gov.in/opencms/opencms/en/About-us/Functions/

Import of cosmetics in India is regulated to ensure quality of cosmetics being imported into India and safety of consumers using these cosmetics.

The following information is required to be printed on the label of a medicine under the Drugs and Cosmetics Act and DPCO, 1995.

 

·         Name of the formulation

·         Composition of the formulation

·         Pack Size

·         Address of the manufacturer

·         Manufacturing License Number

·         Date of manufacture

·         Expiry Date

·         Maximum Retail Price 

Complaints on prices as well as quality of medicines can be lodged with the Drugs Inspector of the District or the State Drug Controller:  

https://cdsco.gov.in/opencms/opencms/en/State-Drugs-Control/

By submitting the product to the government analyst and following the prescribed process of the same:

https://cdsco.gov.in/opencms/opencms/en/About-us/Laboratories/

No, the consumer cannot lodge the grievance as it is the decision of the shopkeeper to take it back or not.
The National Pharmaceutical Pricing Authority is a government body that regulates the  price of drugs in India.

The consumer can register the grievance with the drug controller of the state and can also approach the Drug Controlle General of India. 

https://cdsco.gov.in/opencms/opencms/en/State-Drugs-Control/

Consumer can register the grievance with the manufacturing company and with the drug controller of the concerned state and get the product checked by the government analyst. For more information, refer the following link:-

https://cdsco.gov.in/opencms/opencms/en/State-Drugs-Control/

Consumer can register the grievance with the manufacturing company and with the drug controller of that concerned state and get the product checked by the government analyst. For more information, refer the following link:-

https://cdsco.gov.in/opencms/opencms/en/State-Drugs-Control/

Tier 1

Send first written complaint to the Company Customer Care by email, website or by post

 

Tier 2

If consumer does not receive any reply or is not satisfied with the response, he/she can file complaint to the Controller of Drugs & Cosmetic of the State/ Union territory.

 

Tier 3

In case the consumer is not satisfied with the resolution provided, he/she may file case with Consumer Dispute Redressal Commission, following the procedure prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html