All Days Except National Holidays(08:00 AM To 08:00 PM)
Higher Education
is the study done after 10+2 - i.e. 10 years of primary and secondary education
followed by two years of senior secondary education.
·
University Grant Commission (UGC)
·
All India Council for Technical
Education (AICTE)
·
Distance Education Bureau (DEB)
·
Indian Council for Agriculture Research
(ICAR)
·
Bar Council of India (BCI)
·
National Council for Teacher Education
(NCTE)
·
Rehabilitation Council of India (RCI)
·
National Medical Council (Previously
known as Medical Council of India (MCI))
·
Pharmacy Council of India (PCI)
·
Indian Nursing Council (INC)
·
Dentist Council of India (DCI)
·
Central Council of Homeopathy (CCH)
·
Central Council of Indian Medicine
(CCIM)
The
main governing body is the University Grants Commission, the mandates are:-
· Promoting and coordinating university
education.
· Maintaining standards of teaching,
examination and research in universities.
· Framing regulations on minimum standards
of education.
· Advising the Central and State
governments on the measures necessary for improvement of university education
State
Universities are run by the state government and are established by Legislative
Assembly Act.
Deemed
university is autonomous and the status is granted by the Department of Higher
education on the advice of UGC, under section 3 of UGC Act, 1956 and are funded
by the Central government.
Private
universities are approved by the UGC. They can grant degrees but they are not
allowed to have off-campus affiliated colleges, and their funding comes from
tuition fees, investments, and private donors.
The Online
Student's Grievance Redressal System facilitates students / complainants to
lodge his or her grievance, send reminder and view status on action taken with
regard to their grievance(s). The basic aim of the portal is to ensure
transparency in admissions, prevent unfair practices in higher educational
institutions and provide a mechanism for redress of their grievances. The
system also facilitates the universities to search and browse grievances lodged
against their university and post action taken against the complaints on the
portal as well as contact the complainant directly through e-mail, phone or by
post.
For more information, please login to https://www.ugc.ac.in/grievance/default.aspx
· Every institution must maintain a
registry in which a student can record a complaint.
· AICTE has directed all universities and
colleges to appoint a grievance redressal committee and an ombudsman, and when
a complaint is received, the ombudsman must seek an explanation from the
institution concerned within seven days and conduct proceedings and dispose the
case within a month.
· The committee and ombudsman have powers assigned
to investigate complaints. Students can also register complaints against their
own institute/university.
Providing education
is a service as defined under the Consumer Protection Act and complaints
pertaining to educational institution can be filed before the Consumer Commissions.
The educational
institutes cannot retain the original certificates.
The educational
institute cannot demand fee for entire course from the student at the very
onset of the course.
A University,
while conducting exams or giving admission to students in particular subjects or streams or while
deciding fee structures, number of seats available, cannot be questioned before
the Consumer commission as these are statutory functions and do not fall within
the definition of ‘services’ as laid down under the Consumer Protection Act.
If a student
wants to leave an institute mid-way and is seeking refund of the fees paid in
advance for the full course, he or she is eligible for same. Processing or
administrative charges may be deducted by the institute.
The fee receipts
may say that the fees once paid is non-refundable, but if certain services have
been paid for and the institute fails to deliver the same as promised, they can
withdraw from the course and demand refund of the balance amount of the fees that
has been paid.
·
Conducting Exams.
·
Issue of Roll No.
·
Deciding Examination Center.
·
Evaluating papers.
·
Cancelling Candidature.
·
Allotting Subjects.
·
Declaring Results.
Tier-1
Register the grievance with the College / Institute and wait for 15 Workings days
Tier-2
In case the issue is not resolved or the resolution given by the College / Institute is not satisfactory, consumer can send a written complaint to the University or Competent Authority (UGC/ AICTE/ DEB) in case of Higher Education.
Tier-3
In case the
issue persists or consumer did not get the desired solution, he/she may file a
complaint with Consumer Dispute Redressal Commission, following the procedure
prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html