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Consumer Support Portal (Version 2.3)

Higher Education is the study done after 10+2 - i.e. 10 years of primary and secondary education followed by two years of senior secondary education.

·         University Grant Commission (UGC)

·         All India Council for Technical Education (AICTE)

·         Distance Education Bureau (DEB)

·         Indian Council for Agriculture Research (ICAR)

·         Bar Council of India (BCI)

·         National Council for Teacher Education (NCTE)

·         Rehabilitation Council of India (RCI)

·         National Medical Council (Previously known as Medical Council of India (MCI))

·         Pharmacy Council of India (PCI)

·         Indian Nursing Council (INC)

·         Dentist Council of India (DCI)

·         Central Council of Homeopathy (CCH)

·         Central Council of Indian Medicine (CCIM)

The main governing body is the University Grants Commission, the mandates are:-

 

·    Promoting and coordinating university education.

·    Maintaining standards of teaching, examination and research in universities.

·   Framing regulations on minimum standards of education.

·  Advising the Central and State governments on the measures necessary for improvement of university education

All Central Universities in India are established by an Act of Parliament and are under the purview of the Department of Higher Education (MHRD) and funded by Government of India.

State Universities are run by the state government and are established by Legislative Assembly Act. 

Deemed university is autonomous and the status is granted by the Department of Higher education on the advice of UGC, under section 3 of UGC Act, 1956 and are funded by the Central government.

Private universities are approved by the UGC. They can grant degrees but they are not allowed to have off-campus affiliated colleges, and their funding comes from tuition fees, investments, and private donors.

The Online Student's Grievance Redressal System facilitates students / complainants to lodge his or her grievance, send reminder and view status on action taken with regard to their grievance(s). The basic aim of the portal is to ensure transparency in admissions, prevent unfair practices in higher educational institutions and provide a mechanism for redress of their grievances. The system also facilitates the universities to search and browse grievances lodged against their university and post action taken against the complaints on the portal as well as contact the complainant directly through e-mail, phone or by post.

For more information, please login to https://www.ugc.ac.in/grievance/default.aspx

·     Every institution must maintain a registry in which a student can record a complaint.

·   AICTE has directed all universities and colleges to appoint a grievance redressal committee and an ombudsman, and when a complaint is received, the ombudsman must seek an explanation from the institution concerned within seven days and conduct proceedings and dispose the case within a month.     

·  The committee and ombudsman have powers assigned to investigate complaints. Students can also register complaints against their own institute/university.

Providing education is a service as defined under the Consumer Protection Act and complaints pertaining to educational institution can be filed before the Consumer Commissions. 

The educational institutes cannot retain the original certificates. 

The educational institute cannot demand fee for entire course from the student at the very onset of the course. 

A University, while conducting exams or giving admission to students  in particular subjects or streams or while deciding fee structures, number of seats available, cannot be questioned before the Consumer commission as these are statutory functions and do not fall within the definition of ‘services’ as laid down under the Consumer Protection Act.

If a student wants to leave an institute mid-way and is seeking refund of the fees paid in advance for the full course, he or she is eligible for same. Processing or administrative charges may be deducted by the institute.

The fee receipts may say that the fees once paid is non-refundable, but if certain services have been paid for and the institute fails to deliver the same as promised, they can withdraw from the course and demand refund of the balance amount of the fees that has been paid.

·         Conducting Exams.

·         Issue of Roll No.

·         Deciding Examination Center.

·         Evaluating papers.

·         Cancelling Candidature.

·         Allotting Subjects.

·         Declaring Results.

Tier-1

Register the grievance with the College / Institute and wait for 15 Workings days


Tier-2

In case the issue is not resolved or the resolution given by the College / Institute   is not satisfactory, consumer can send a written complaint to the University or Competent Authority (UGC/ AICTE/ DEB) in case of Higher Education.


Tier-3

In case the issue persists or consumer did not get the desired solution, he/she may file a complaint with Consumer Dispute Redressal Commission, following the procedure prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html