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Consumer Support Portal (Version 2.1)

Ans: National Electronic Funds Transfer (NEFT) is a nation-wide payment system facilitating one-to-one funds transfer. Under this Scheme, individuals, firms and corporates can electronically transfer funds from any bank branch to any individual, firm or corporate having an account with any other bank branch in the country participating in the Scheme.

Ans: For being part of the NEFT funds transfer network, a bank branch has to be NEFT- enabled. The list of bank-wise branches which are participating in NEFT is provided in the website of Reserve Bank of India at http://www.rbi.org.in/scripts/neft.aspx

Ans: No. There is no limit – either minimum or maximum – on the amount of funds that could be transferred using NEFT. 

Ans: Settlement of fund transfer requests in NEFT system is done on half-hourly basis. There are twenty three half-hourly settlement batches run from 8 am to 7 pm on all working days of week (Except 2nd and 4th Saturday of the month).

Ans : IFSC or Indian Financial System Code is an alpha-numeric code that uniquely identifies a bank-branch participating in the NEFT system. This is an 11 digit code   and it is used by the NEFT system to identify the originating / destination banks / branches and also to route the messages appropriately to the concerned banks / branches.

Ans: Bank-wise list of IFSCs is available with all the bank-branches participating in NEFT. List of bank-wise branches participating in NEFT and their IFSCs is available on the website of Reserve Bank of India. All the banks have also been advised to print the IFSC of the branch on cheques issued to their customers.

Ans: The structure of charges that can be levied on the customer for NEFT is given at the RBI website. Please visit https://www.rbi.org.in/Scripts/FAQView.aspx?Id=60 for more details

Ans: The beneficiary can expect to get credit for the NEFT transactions within two business hours from the batch in which the transaction was settled.

Ans: In case of non-credit or delay in credit to the beneficiary account, the NEFT Customer Facilitation Centre (CFC) of the respective bank can be contacted (the remitter can contact his bank’s CFC; the beneficiary may contact the CFC of his bank). Details of NEFT Customer Facilitation Centres of banks are available on the websites of the respective banks. The details are also available on the website of Reserve Bank of India.

Ans: Besides personal funds transfer, the NEFT system can also be used for a variety of transaction including payment of credit card dues to the card issuing banks, payment of loan EMI etc. In such cases, the IFSC and account number specified by card issuing bank or loan disbursing bank needs to be provided by the remitting customer.

Ans: No. NEFT is a credit-push system i.e., transactions can be originated by the payer / remitter/sender only to pay/ transfer / remit funds to a beneficiary.

Ans: Yes. In case of successful credit to the beneficiary's account, the bank which had originated the transaction is expected to send a confirmation to the originating customer (through SMS or e-mail) advising of the credit as also mentioning the date and time of credit. For the purpose, remitters need to provide their mobile number / e-mail-id to the branch at the time of originating the transaction.

Ans: Following are the pre-requisites for putting through a funds transfer transaction using NEFT –

Originating and destination bank branches should be part of the NEFT network

Beneficiary details such as beneficiary name, account number and account type, name and IFSC of the beneficiary bank branch should be available with the remitter

Customers should exercise due care in providing the account number of the beneficiary, as, in the course of processing NEFT transactions, the credit will be given to the customer’s account solely based on account number provided in the NEFT remittance instruction / message.

Ans: NEFT offers many advantages over the other modes of funds transfer:

-      The remitter need not send the physical cheque or Demand Draft to the beneficiary.

-      The beneficiary need not visit his / her bank for depositing the paper instruments.

-      The beneficiary need not be apprehensive of loss / theft of physical instruments or the likelihood of fraudulent encashment thereof.

-      Cost effective.

-      Credit confirmation of the remittances sent by SMS or email.

-      Remitter can initiate the remittances from his home / place of work using the internet banking also.

-      Near real time transfer of the funds to the beneficiary account in a secure manner.