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Government of India
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
National Consumer Helpline (NCH)

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All Days Except National Holidays(08:00 AM To 08:00 PM)


Consumer Support Portal (Version 3.0)
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  2. Packers and Movers FAQs

Packers and movers are companies, who offer road, rail, air and ocean shipping services for relocation. They provide door-to-door relocation services and move goods and products for individuals and businesses from one part of the world to another.

·         Hazardous and corrosive Material.

·         Combustible/Flammable Items. Propane tanks.

·         Pets.

·         Plants.

·         Explosives.

·         Perishable Food.

·         Valuables.

Moving insurance is offered by relocation companies to cover the risk of damages on a house moving process. There are general two types of moving insurance - Goods  transit insurance and All-inclusive insurance. 
If a consumer wishes to move with a legitimate and reliable company of movers and packers, then the company must be verified thoroughly. There are certain things you can do in order to check the genuineness, credibility and authenticity of packers and movers. It is suggested to first visit their offices personally, it will let you know that they have physical office and what infrastructure they have at their offices. Also to check if office place has a signboard with registered company name or not. 
If company offices and officials are not traceable then consumer may approach the   Police and lodge an FIR.
If a consumer opts for insurance from a company of reliable packers and movers then they would give you a list of items that will be covered under the insurance. General insurable items are furniture (sofa, bed, dining table, study table, chests, etc.), large home appliances (refrigerator, air conditioner, air coolers, washing machine, etc.), small kitchen appliances, electrical equipment and garden equipment. 
Consumers must keep procure list of insured items and policy papers of items insured. Consumers should also check authencity of Insurance companies especially if it is third party insurance.
No, guidelines are not available for the operation of Packers and Movers. Also, at present, there is no regulator for this sector, where consumers can approach for the resolution of their grievances.

1. Consumers can approach company by contacting the customer care of the company. If no satisfactory response is received, he must send a written complaint to the head office of the company.

2. If Consumer has not received any response or satisfactory response from company, consumer may approach directly to Consumer Commission following the procedure prescribed by them. For more information he may visit http://www.ncdrc.nic.in/districtlist.html