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Consumer Support Portal (Version 2.3)

Postal, India Post Payment Bank & Postal Life Insurance ( PLI)

·         For online lodging of complaints and status, consumers can visit on these links  

 

        https://www.indiapost.gov.in/VAS/Pages/complaintregistration.aspx  

 

·         Complaint can be registered at the Post Office where the transaction has taken place and take an acknowledgement from Post Office for the same. If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle of the State;

 

https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx#B

The estimated delivery standards (influenced by service availability, geographic location of the destination) for each service are defined in citizen charter: 

            https://www.indiapost.gov.in/VAS/DOP_PDFFiles/CitizenCharter2019.pdf

The compensation for delayed post are the speed post charges paid by the consumer and if the post is lost, stolen or totally damaged then the consumer is to be compensated. Please refer to the citizen charter.
ePost Office for anytime, anywhere transaction related to instant money order, electronic money order, PLI Premium and philately products. For more information please visit   http://www.epostoffice.gov.in/

Consumers can visit nearest Branch Office or call on Toll Free No
                   155299 OR 1800-180-7980 or email at contact@ippbonline.in.

           

            For Details please visit - https://www.ippbonline.com/web/ippb/complaints

If Consumer has not received satisfactory response from branch manager within 7 working days then he may approach circle nodal officer during office hours on working days. Nodal Officers details are available on:- 

https://www.ippbonline.com/web/ippb/circle-nodal-officer 

 

2.  If complaint is not resolved as per satisfaction after escalation to circle nodal officer, within 9 working days Consumer may approach Principal Nodal officer during office hours on working days. Details are available on https://www.ippbonline.com/web/ippb/complaints

 

3. After 30 days of lodging the complaint if it is not resolved or  not satisfied with the resolution provided by the bank consumer  may approach banking ombudsman as per located branch office . Details are available on:-  https://www.rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

 

Online complaint can be lodged on:-  

https://cms.rbi.org.in/cms/IndexPage.aspx?aspxerrorpath=/cms/cms/indexpage.aspx

The types of Postal Life Insurance policies are:-  

 

·         Whole Life Assurance (SURAKSHA)

·         Convertible Whole Life Assurance (SUVIDHA)

·         Endowment Assurance (SANTOSH)

·         Anticipated Endowment Assurance for 15 and 20 Years (SUMANGAL)

·         Joint Life Endowment Assurance (YUGAL SURAKSHA)

·         Children Policy (BAL JIWAN BIMA)

Reply:  Minimum sum assured is ₹ 20,000 and maximum ₹ 50 lakhs for all plans except    children policy. For Children Policy, maximum sum assured limit is 3 lakhs.

Consumers can send written complaint to the state wise designated officers and details are  available on the                        following link.

           

            www.postallifeinsurance.gov.in/innerpage/contact-us.php

 

Online grievances can also be registered on the following link http://ccc.cept.gov.in/complaintregistration.aspx