The operational responsibility for allocation and distribution of food grains within the States/UTs, identification of eligible Below Poverty Line (BPL) families, issuance of ration cards to them and supervision over and monitoring of functioning of Fair Price Shops (FPSs) rests with the concerned State/UT Government. Therefore, as and when complaints are received in the Department from individuals and organizations as well as through press reports, they are sent to State/UT Governments concerned for inquiry and appropriate action. In case of any grievance relating to the above- referred aspects, the Food & Civil Supplies authorities of the State/UT concerned may be approached.
Further, some States/UTs have established toll free Helpline numbers for redressal and registration of grievances under TPDS. A list of the toll free and other Helpline numbers reported to be established in the States/UTs is enclosed as per Annexure. NFSA, 2013 also provides for a two tier grievance redressal mechanism comprising of District Grievance Redressal Officer (DGRO) at the District level and State Food Commission (SFC) at the State level.
For Toll free Helplines of PDS state wise see www http://dfpd.nic.in/faq.htm