Is an enhanced services, which add value to the core voice and text communication like call waiting, call forwarding, multi party call conferencing, hello tunes, horoscope, jokes etc. One has to bear an additional cost to avail such services.
Services which do not affect talk time value, including incoming voice calls and SMS shall continue to be available to the prepaid subscribers during validity period even after talk time value has exhausted.
Yes, there is a possibility of the wireless Internet connection getting misused, particularly if the Internet access is provided through Wi-Fi. To avoid that one should use proper authentication methods by using secured password and user name.
The Call Centre has to redress the complaints as per the provisions in the Quality of Service Regulation where no parameters are prescribed; complaints relating to faults/disruption of service have to be rectified within 3 days and all other complaints with 7 days..
The new service provider will charge a fee (Port in Fee) for MNP. Telecom Regulatory Authority of India (TRAI) has fixed fee for this service .
Is there any applying criteria for availing MNP facility .
Yes, as per the following terms.
If you are post -paid customer there should not be any dues with your existing service provider. For pre-paid customers the credit balance will not be carry forwarded.
You can switch over to a new service provider only after 90 days stay with the existing service provider.
You have to wait minimum 90 days for second number porting. This is to prevent the misuse of this facility and prevent frequent switching.
Yes- There will be a down time of approximately 2 hrs while porting the number. During this period you may not be able to use the number. Both incoming and outgoing services will be interrupted. The porting will be carried out between mid night and morning 5 O clock, so that the two hours outage may not affect the subscriber considerably.
The following procedures to be carried out for opting a new mobile service provider under MNP,
Send an SMS (Port your mobile number) to 1900. Then you will get a reply SMS with a Unique Porting Code (UPC).
Submit an application to the service provider where you want to shift with this UPC in a prescribed format (Remember the UPC will be valid only for few days).
Your application will be processed by the new service provider and you will get an application receipt confirmation and the details of porting date.
Once the porting is complete, confirmation message will be received.
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