INGRAM | Integrated Grievance Redressal Mechanism

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Government of India
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
National Consumer Helpline (NCH)

TOLL FREE

1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)

Consumer Support Portal (Version 2.3)

S.No	Other Important Website Links
Department of Consumer Affairs
1	Grievances Against Misleading Advertisements
2	National Consumer Disputes Redressal Commission (NCDRC)
3	CONFONET
4	Bureau of Indian Standard (BIS)
5	National Test House (NTH)
6	National Consumer Disputes Redressal Commission (NCDRC)
7	State Consumer Helpline Knowledge Resource Management Portal (SCHKRMP)
8	Centralized Public Grievance Redress And Monitoring System (CPGRAMS)
CENTERS OF EXCELLENCE
9	Centre for consumer studies (IIPA)
10	NALSAR University of Law, Hyderabad
11	National Law University, Delhi
12	National Law Institute University, Bhopal
13	National Law School of India University, Bangalore (NLSIU)
SECTOR REGULATORS
14	Food Safety and Standards Authority of India (FSSAI)
15	Reserve Bank of India(RBI)
16	Telecom Regulatory Authority of India (TRAI)
17	Forward Markets Commission (FMC)
18	Securities and Exchange Board of India (SEBI)
19	Competition Commission of India (CCI)
20	National Pharmaceutical Pricing Authority (NPPA)
21	Directorate General of Civil Aviation (DGCA
22	Insurance Regulatory and Development Authority of India (IRDA)
23	Delhi Electricity Regulatory Commission (DERC)
24	Central Electricity Regulatory Commission (CERC)
25	Pension Fund Regulatory and Development Authority (PFRDA)

DOCA Twitter Handles

NCH Success Stories

#2599449 - Excellent! Best service, problem solved within 3 days

#2613520 - Thank you so much.

#2580800 - I have received my refund cheque. I would request the ministry to take strict actions against the company so that they don't repeat these mistakes again.

#2584077 - Excellent

#2491767 - Very good! I am very much happy with initiative of Consumer forum.

#2626894 - Thanks for giving quick response.

#2599966 - When NCH spoke to the consumer, he confirmed that his grievance has been resolved, and he had he got the full refund, and conveyed his thanks to NCH.

#2595482 - When NCH spoke to the consumer, he confirmed that the grievance had been resolved and the speaker had been replaced by the company. He was happy with the efforts of NCH.

#2587863 - Very Good! Prompt action. Keep it up.

#2560718 - Thanks for taking my complaint and forwarding to concern company, my problem is solved. Consumer App is an initiative of the Department of Consumer Affairs, Government of India. Thank you very much.

#2561900 - When NCH spoke to the consumer, he said that he had booked the hotel for two days but he was allowed to use the hotel venue and their services for one day only. The Balance amount of ₹2 Lac approx. was refunded to him, hence issue resolved. He is happy with the response.

#2579480 - When NCH spoke to the consumer, he confirmed that he had received ₹1455/-refund from the company.

#2569440 - Refund received.

#2570103 - Excellent.

#2563545 - Excellent! Thank you team, i am really thankful to all team for the stand behind the common man and result got

#2553929 - The AC which was defective was replaced by the company. It is working to the satisfaction. Hence I request the grievance to be closed. Thank you for the support.

#2513240 - Very Good! Thank you so much consumer helpline.....but if you provide more fast service than it will be excellent.

#2620839 - I have received the refund from the seller/website. Thanks for your help. Thanks a lot.

#2592601 - Excellent! Thanks a lot for the quick resolution and this is really helpful for the common man.

#2452974 - When NCH spoke to the consumer, he confirmed that the claim had been settled and the amount of ₹100000.00 had been received from the company.

#2567150 - Excellent! I am quite happy in the way and speed in which the consumer helpline helped in resolving the issue.

#2536941 - Thanks, I got my money back.

#2576156 - When NCH spoke to the consumer he confirmed that he had got a refund of ₹20500/- with compensation.

#2478818 - Excellent, You are superb. Thanks you so much. The company was not responding me but after your intervention I got my money back. Thank you so much again.

#2426690 - Excellent, Really appreciate the help of portal for resolving my house durable issue... Thank you so much

#2526505 - Excellent. Lots of thanks again for intervening and solving this matter. Very much thankful to you sir. I am really happy that every issue is being taken care of. Thanks again from core of my heart.

#2429748 - Excellent, I have received my refund. Thanks.

#2506440 - When NCH spoke to the consumer, he said that when he presented the cheque to his bank for encashing, he got the sms from the bank that the cheque was not processed as a wrong year (2020 instead of 2021) had been mentioned on the cheque. Thereafter NCH again took up the matter with the company and then the company responded that” Amount has been refunded to Consumer”.

#2415081 - Excellent! Thanks a lot to consumer helpline. Because of you, replacement is done

#2525206 - When NCH spoke to the consumer, he confirmed that he had got the refund of ₹9499 in his account. He was very happy and satisfied with the efforts made by NCH.

#2493802 - Excellent! Good service and now I am feeling relaxed

#2419267 - When NCH spoke to the consumer, he confirmed that he had got the refund of the amount paid of ₹36990 in his account. He was very happy with the efforts made by NCH.

#2417464 - When NCH called the consumer, he confirmed that he had received the refund amount of ₹2689/-. He was happy and satisfied.

#2360347 - When NCH spoke to the consumer, he confirmed that the issue had been resolved, and he had got the refund.

#2463090 - When NCH spoke to the consumer, he confirmed that after lodging the grievance on portal he received ₹ 4100/- refund from the company, hence issue resolved.

#2419421 - Excellent! Very much delighted and obliged with the help of National Consumer Helpline. Thanks for all your support to get this done

#2455831 - Excellent! The bank refunded my amount. Very good follow up by NCH. Appreciate it very much.

#2155826 - I got the refund of my money. Thanks to NCH. I request NCH to take severe action against the company, since I'm not the only person who got cheated, there are lot more people affected. It's a big harassment by the company to the consumers. Without NCH I would have never got my money back, so I thank you once again.

#2133020 - Excellent. Wonderful platform for redressal.

#2198031 - Issue resolved. Thanks.

#2219099 - Pending amount is credited and complaint has been resolved. Thanks a lot for your support.

#2148831 - Received soft copy of my policy.

#2167553 - I have received the refund, thank you.

#2091345 - Thanks consumer affairs for responding and resolving this issue.

#2086799 - After registering the complaint in consumer helpline, within 6 hours my problem is resolved. I convey my thanks for resolving this issue and also, I request you to please close this registered complaint. Thank you very much.

#2075121 - Problem Solved

#2043286 - Got the refund back from the company. Thank you for the

#2041469 - NCH out called the consumer and he confirmed that his issue has been resolved as the company has replaced the product.

#2047569 - Jeweler refunded the excess amount that he charged unfairly. I want to close the case/complaint.

#2026025 - Very happy with the prompt service. Very useful and effective. Awesome!!!!

#2009850 - Company has done refund. I have received refund

#1999752 - The Airlines has refunded my amount and soon the travel agency will transfer it to my account.

#2040841 - Very Good! My problem was completely neglected by the company......a great thanks to NCH. Further I request NCH that, this type of negligence by companies should be dealt with strictly.... companies should be awarded financial penalty, if problem is being solved through NCH.

#2041068 - Thanks a lot, to working team INGRAM.

#2001691 - Received satisfactory resolution. Thank you, consumer helpline. Without your intervention, this wouldn’t have been possible.

#1995969 - Excellent.!

#1991420 - Excellent. Thanks for help in this situation. Excellent job.

#2009599 - Very Good! Good Service.

#1995852 - Satisfied with Consumer helpline.

#2010339 - I am happy that this site made by govt. The company refunded my money.

#2001926 - Problem resolved by company. Policy is renewed by same company.

#1970248 - Excellent

#1998935 - The company finally processed the refund after a delay of more than 30 days. But thanks to this grievance process of consumer affairs by government of India, they were forced to take action again to close this.

#1996527 - I have received my complete refund of the product which I have purchased.

#1993104 - Thanks for your prompt action. Through I didn't receive the products, got my refund. Thanks

#1979317 - Excellent. My amount is credited to my account.

#1987489 - Refund Received.

#2001714 - refund successfully credited...THANKS

#1986074 - Excellent! Great job. Thanks

#1954557 - Good. Thank you very much. Keep up the good work.

#1952789 - Excellent. Thanks a lot, to Consumer Grievance Team of India. You proved we have good governance in our country.

#1970978 - Very Good. Really good service and satisfied with

#1943275 - Excellent. My issue was resolved

#1988482 - Excellent! Thank u so much

#1973061 - Received amount, Thanks a lot.

#1927213 - The support that consumer helpline provided was excellent and these people understand the feelings of a consumer when they get cheated due to online frauds that most of the sellers do this time. I got my money back and wish consumer executives all the best for future endeavors.

#1936414 - Thanks for your support.

#1946201 - Thank you a lot. Resolve just for you.

#1966950 - Thanks for the wonderful help.

#1954466 - Excellent! Great initiative by Indian Govt. for customers.

#1946642 - Excellent! Thank you very much. Your service is very good.

#1936154 - Excellent. No suggestions.

#1945994 - Excellent. No Suggestion!!!! One of the best Services provided by the Government. Hats off!!!

#1981675 - Excellent! Thank you very much for your kind

#1981949 - Issue solved

#1961411 - Amount Credited into wallet.

#1976197 - Excellent! Good.

#1767370 - Excellent, we received the replacement. We are grateful to NCH for their timely intervention. But for you, they would not have responded. Our sincere thanks to NCH for restoring the consumer rights. Thanks a million to NCH team for quick resolution.

#1892415 - As a satisfied person I would like to suggest to create awareness regarding NCH so that it will help people to know their consumer rights.

#1849189 - Thanks so much the issue stands closed post

#1931638 - Thank to Consumers Rights team by whom my

#1832763 - Excellent! Very Excellent

#1842041 - Excellent! Very Helpful

#1892149 - I withdraw all amount from wallet. Thank you, all team

#1901243 - I am very happy; my issue is fixed after a long time

#1836984 - When NCH spoke to the consumer, he confirmed that he had

#1886559 - Excellent, the issue was resolved. Thank you.

#1930344 - Thanks a lot for your cooperation. Courier was

#1876334 - Thank you Consumer Grievance team. Merchant

#1835902 - The amount was credited! Excellent. Thanks for the support.

#1873329 - Excellent. Thank you for excellent support.

#1828526 - I got my refund. Thanks.

#1792607 - I was facing network issues from long time.

#1772295 - Excellent, really this platform is very good...

#1882231 - When NCH spoke to the consumer, he confirmed that the company

#1865022 - Thanks for your support. We received refund today. Consumer Feedback on INGRAM: Excellent. Got excellent help.

#1774879 - Excellent, very prompt and helpful service by government much needed in today's time.

#1773033 - Excellent. Through this portal government is doing a great job, just wishing that the general publics are made aware of such service which will be of great help to the public. Keep it up!

#1770287 - Very Good. I appreciate the fact that the grievance was followed up and timely update was provided. Given the number of Indian citizens and numerous complaints filed on daily basis, this initiative is worthy of praise. Thank you.

Consumer Awarenesss

Toll Free : 1800114000 or 14404

Dept / Ministries In INGRAM

List of Dept / Mninistries

Directors (Nodal Officers) of Public Grievances in GoI

List of Nodal Public Grievance Officers

Goods and Services Tax(GST) Related Information

GST Related Info

The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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