INGRAM | Integrated Grievance Redressal Mechanism

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Government of India
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
National Consumer Helpline (NCH)

TOLL FREE

1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)

Consumer Support Portal (Version 2.3)

S.No	Other Important Website Links
Department of Consumer Affairs
1	Grievances Against Misleading Advertisements
2	National Consumer Disputes Redressal Commission (NCDRC)
3	CONFONET
4	Bureau of Indian Standard (BIS)
5	National Test House (NTH)
6	National Consumer Disputes Redressal Commission (NCDRC)
7	State Consumer Helpline Knowledge Resource Management Portal (SCHKRMP)
8	Centralized Public Grievance Redress And Monitoring System (CPGRAMS)
CENTERS OF EXCELLENCE
9	Centre for consumer studies (IIPA)
10	NALSAR University of Law, Hyderabad
11	National Law University, Delhi
12	National Law Institute University, Bhopal
13	National Law School of India University, Bangalore (NLSIU)
SECTOR REGULATORS
14	Food Safety and Standards Authority of India (FSSAI)
15	Reserve Bank of India(RBI)
16	Telecom Regulatory Authority of India (TRAI)
17	Forward Markets Commission (FMC)
18	Securities and Exchange Board of India (SEBI)
19	Competition Commission of India (CCI)
20	National Pharmaceutical Pricing Authority (NPPA)
21	Directorate General of Civil Aviation (DGCA
22	Insurance Regulatory and Development Authority of India (IRDA)
23	Delhi Electricity Regulatory Commission (DERC)
24	Central Electricity Regulatory Commission (CERC)
25	Pension Fund Regulatory and Development Authority (PFRDA)

DOCA Twitter Handles

NCH Success Stories

#1954466 - Excellent! Great initiative by Indian Govt. for customers.

#1946642 - Excellent! Thank you very much. Your service is very good.

#1936154 - Excellent. No suggestions.

#1945994 - Excellent. No Suggestion!!!! One of the best Services provided by the Government. Hats off!!!

#1981675 - Excellent! Thank you very much for your kind

#1981949 - Issue solved

#1961411 - Amount Credited into wallet.

#1976197 - Excellent! Good.

#1767370 - Excellent, we received the replacement. We are grateful to NCH for their timely intervention. But for you, they would not have responded. Our sincere thanks to NCH for restoring the consumer rights. Thanks a million to NCH team for quick resolution.

#1892415 - As a satisfied person I would like to suggest to create awareness regarding NCH so that it will help people to know their consumer rights.

#1849189 - Thanks so much the issue stands closed post

#1931638 - Thank to Consumers Rights team by whom my

#1832763 - Excellent! Very Excellent

#1842041 - Excellent! Very Helpful

#1892149 - I withdraw all amount from wallet. Thank you, all team

#1901243 - I am very happy; my issue is fixed after a long time

#1836984 - When NCH spoke to the consumer, he confirmed that he had

#1886559 - Excellent, the issue was resolved. Thank you.

#1930344 - Thanks a lot for your cooperation. Courier was

#1876334 - Thank you Consumer Grievance team. Merchant

#1835902 - The amount was credited! Excellent. Thanks for the support.

#1873329 - Excellent. Thank you for excellent support.

#1828526 - I got my refund. Thanks.

#1792607 - I was facing network issues from long time.

#1772295 - Excellent, really this platform is very good...

#1882231 - When NCH spoke to the consumer, he confirmed that the company

#1865022 - Thanks for your support. We received refund today. Consumer Feedback on INGRAM: Excellent. Got excellent help.

#1774879 - Excellent, very prompt and helpful service by government much needed in today's time.

#1773033 - Excellent. Through this portal government is doing a great job, just wishing that the general publics are made aware of such service which will be of great help to the public. Keep it up!

#1770287 - Very Good. I appreciate the fact that the grievance was followed up and timely update was provided. Given the number of Indian citizens and numerous complaints filed on daily basis, this initiative is worthy of praise. Thank you.

Consumer Awarenesss

Toll Free : 1800114000 or 14404

Dept / Ministries In INGRAM

List of Dept / Mninistries

Directors (Nodal Officers) of Public Grievances in GoI

List of Nodal Public Grievance Officers

Goods and Services Tax(GST) Related Information

GST Related Info

The Consumer Protection Act

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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