NCH is a project of the Union Ministry of Consumer Affairs operates under the Centre for Consumer Studies at Indian Institute Of Public Administration.The Project recognizes the need of consumers for a Telephone Helpline to deal with multitude of problems arising in their day-to-day dealings with business and service providers.

A consumer can call to seek information, advice or guidance for his queries and complaints. National Consumer Helpline supports consumers by guiding consumers in finding solutions to problems related to Products & Services :-

• Providing information related to Companies and Regulatory Authorities.
• Facilitating consumers in filing complaints against defaulting Service Providers
• Empowering consumers to use available Consumer Grievances Redressal
• Mechanisms, Educating Consumers about their Rights and Responsibilities.

Mission and Vision