Atria Convergence Technologies Limited (ACT Fibernet), Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Not refunding as advertised | 6895 | 6895 | 0 |
| 2 | Non Refund / Partial Refund of Security | 174 | 159 | 15 |
| 3 | Broadband/ Internet not working/ slow speed | 131 | 125 | 6 |
| 4 | Delay in resolving complaint | 122 | 114 | 8 |
| 5 | Connection not working/ Disconnection / Service barred | 120 | 116 | 4 |
| 6 | Delay in Activation/ Providing Connection | 81 | 79 | 2 |
| 7 | Wrong Promises | 69 | 66 | 3 |
| 8 | Irregular/ Unstisfactory Service | 35 | 31 | 4 |
| 9 | Unsatisfactory Redressal | 33 | 30 | 3 |
| 10 | Inflated Bills / Overcharging | 31 | 29 | 2 |
| 11 | Not Disconnecting Connection | 17 | 15 | 2 |
| 12 | Activation of Unsubscribed Services/ Plan | 14 | 13 | 1 |
| 13 | Sector Enquiry | 14 | 14 | 0 |
| 14 | Amount debited but connection not recharged | 9 | 8 | 1 |
| 15 | Receipt of Bills Despite Payments | 9 | 9 | 0 |
| 16 | Delay in Migration/ Change of Plan | 7 | 7 | 0 |
| 17 | Service not provided | 3 | 2 | 1 |
| 18 | Network Problem / Call drops issues | 3 | 3 | 0 |
| 19 | Defective Handset / Instrument | 2 | 2 | 0 |
| 20 | Threatening Calls/ Misbehaviour | 2 | 2 | 0 |
| 21 | Irregular/ Unstisfactory Service | 1 | 1 | 0 |
| 22 | Connection not working | 1 | 1 | 0 |
| 23 | Delay in Installation | 1 | 1 | 0 |
| 24 | Not disconnecting connection on request | 1 | 1 | 0 |
| Grand Total | 7775 | 7723 | 52 | |