Atria Convergence Technologies Limited (ACT Fibernet), Grievances
Showing report from 01 Jan 2025 to 13 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Not refunding as advertised | 6895 | 6895 | 0 |
| 2 | Non Refund / Partial Refund of Security | 259 | 212 | 47 |
| 3 | Delay in resolving complaint | 202 | 155 | 47 |
| 4 | Broadband/ Internet not working/ slow speed | 202 | 149 | 53 |
| 5 | Connection not working/ Disconnection / Service barred | 185 | 137 | 48 |
| 6 | Delay in Activation/ Providing Connection | 102 | 88 | 14 |
| 7 | Wrong Promises | 100 | 92 | 8 |
| 8 | Irregular/ Unstisfactory Service | 48 | 42 | 6 |
| 9 | Inflated Bills / Overcharging | 44 | 36 | 8 |
| 10 | Unsatisfactory Redressal | 41 | 36 | 5 |
| 11 | Not Disconnecting Connection | 28 | 23 | 5 |
| 12 | Amount debited but connection not recharged | 17 | 12 | 5 |
| 13 | Sector Enquiry | 16 | 16 | 0 |
| 14 | Activation of Unsubscribed Services/ Plan | 15 | 15 | 0 |
| 15 | Delay in Migration/ Change of Plan | 15 | 10 | 5 |
| 16 | Receipt of Bills Despite Payments | 11 | 10 | 1 |
| 17 | Threatening Calls/ Misbehaviour | 5 | 2 | 3 |
| 18 | Service not provided | 3 | 3 | 0 |
| 19 | Network Problem / Call drops issues | 3 | 3 | 0 |
| 20 | Defective Handset / Instrument | 2 | 2 | 0 |
| 21 | Irregular/ Unstisfactory Service | 1 | 1 | 0 |
| 22 | Connection not working | 1 | 1 | 0 |
| 23 | Delay in Installation | 1 | 1 | 0 |
| 24 | Not disconnecting connection on request | 1 | 1 | 0 |
| Grand Total | 8197 | 7942 | 255 | |