Atria Convergence Technologies Limited (ACT Fibernet), Grievances
Showing report from 01 Jan 2025 to 11 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Not refunding as advertised | 6895 | 6895 | 0 |
| 2 | Non Refund / Partial Refund of Security | 207 | 189 | 18 |
| 3 | Delay in resolving complaint | 151 | 145 | 6 |
| 4 | Broadband/ Internet not working/ slow speed | 145 | 137 | 8 |
| 5 | Connection not working/ Disconnection / Service barred | 132 | 129 | 3 |
| 6 | Delay in Activation/ Providing Connection | 82 | 80 | 2 |
| 7 | Wrong Promises | 79 | 76 | 3 |
| 8 | Irregular/ Unstisfactory Service | 41 | 39 | 2 |
| 9 | Unsatisfactory Redressal | 37 | 35 | 2 |
| 10 | Inflated Bills / Overcharging | 36 | 35 | 1 |
| 11 | Not Disconnecting Connection | 21 | 19 | 2 |
| 12 | Sector Enquiry | 15 | 15 | 0 |
| 13 | Activation of Unsubscribed Services/ Plan | 15 | 15 | 0 |
| 14 | Amount debited but connection not recharged | 13 | 12 | 1 |
| 15 | Delay in Migration/ Change of Plan | 10 | 10 | 0 |
| 16 | Receipt of Bills Despite Payments | 9 | 9 | 0 |
| 17 | Service not provided | 3 | 2 | 1 |
| 18 | Network Problem / Call drops issues | 3 | 3 | 0 |
| 19 | Threatening Calls/ Misbehaviour | 3 | 2 | 1 |
| 20 | Defective Handset / Instrument | 2 | 2 | 0 |
| 21 | Irregular/ Unstisfactory Service | 1 | 1 | 0 |
| 22 | Connection not working | 1 | 1 | 0 |
| 23 | Delay in Installation | 1 | 1 | 0 |
| 24 | Not disconnecting connection on request | 1 | 1 | 0 |
| Grand Total | 7903 | 7853 | 50 | |