Imagine Marketing Private Limited (BOAT), Grievances
Showing report from 01 Jan 2025 to 27 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 867 | 815 | 52 |
| 2 | Delivery of Defective / Damaged Product | 486 | 460 | 26 |
| 3 | Charging for repair / Not repaired under warranty | 414 | 376 | 38 |
| 4 | Product / Product Accessories Missing | 326 | 319 | 7 |
| 5 | Unsatisfactory Customer Service | 259 | 242 | 17 |
| 6 | Product damaged/ lost while providing services | 231 | 212 | 19 |
| 7 | Non Delivery of Product | 230 | 214 | 16 |
| 8 | Delay in Delivery of Product | 226 | 210 | 16 |
| 9 | Delivery of Wrong Product | 215 | 194 | 21 |
| 10 | Same Problem Persist After Repairing / Repeat Repair issue | 189 | 176 | 13 |
| 11 | Warranty Updation Delay/ Wrong | 166 | 155 | 11 |
| 12 | Product Return/Cancelled but Amount not refunded | 115 | 109 | 6 |
| 13 | Sector Enquiry | 59 | 59 | 0 |
| 14 | Others | 46 | 38 | 8 |
| 15 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 42 | 42 | 0 |
| 16 | Non Delivery of Product | 26 | 26 | 0 |
| 17 | Unsatisfactory Customer Service | 16 | 16 | 0 |
| 18 | Wrong information or specification mentioned on Website | 15 | 15 | 0 |
| 19 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 14 | 14 | 0 |
| 20 | Bill/Invoice Copy Not Provided | 12 | 12 | 0 |
| 21 | Country of Origin of Product wrongly Provided (Out of India Product) | 7 | 7 | 0 |
| 22 | Problem arises in Device after Company Software Update | 6 | 6 | 0 |
| 23 | Charging More than MRP | 4 | 4 | 0 |
| 24 | Fake Review on company Website Related product/services | 4 | 4 | 0 |
| 25 | Replacement / Refund not provided - As per policy | 1 | 1 | 0 |
| 26 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| Grand Total | 3977 | 3727 | 250 | |