NCH-Category and Nature wise

Showing report from 01 Jan 2025 to 18 Jul 2025.

#	Nature of Grievance	Total Grievances Received	Disposed	Pending
1	Paid Amount not Refunded	630	365	265
2	Non-Delivery of Product	520	280	240
3	Delay in Delivery of Product	347	220	127
4	Delivery of Wrong Product	173	103	70
5	Replacement / Refund not provided - As per policy	127	84	43
6	Delivery of Defective / Damaged Product	116	80	36
7	Non-Delivery of Product	66	50	16
8	Deficiency in Services (Customer Service Issue)	39	21	18
9	Sector Enquiry	25	25	0
10	Amount Debited but Not Credited to Beneficiary	23	12	11
11	Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform	17	7	10
12	Product / Product Accessories Missing	15	9	6
13	Sale of Spurious /Selling Fake/duplicate/counterfeit product	14	8	6
14	Replacement / Refund not provided - As per policy	10	10	0
15	Others	10	6	4
16	Bill/Invoice Copy Not Provided	5	4	1
17	Account Blocked/Service Barred	5	3	2
18	Wrong information or specification mentioned on Website	4	4	0
19	Fake Review on company Website Related product/services	4	2	2
20	Non Delivery of Product	4	4	0
21	Deficiency in Services (Customer Service Issue)	3	3	0
22	Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given	2	2	0
23	Account Blocked/Service Barred	2	2	0
24	Amount Debited but Not Credited to Beneficiary	1	0	1
25	Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform	1	1	0
26	Country of Origin of Product wrongly Provided (Out of India Product)	1	0	1
27	Product Return/Cancelled but Amount not refunded	1	1	0
28	null	1	1	0
Grand Total		2166	1307	859