Reliance Retail Limited (Netmeds.com), Grievances
Showing report from 01 Jan 2025 to 05 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 1825 | 1724 | 101 |
| 2 | Paid Amount not Refunded | 1627 | 1564 | 63 |
| 3 | Delivery of Wrong Product | 1493 | 1405 | 88 |
| 4 | Replacement / Refund not provided - As per policy | 1356 | 1270 | 86 |
| 5 | Delay in providing services | 1088 | 1017 | 71 |
| 6 | Non-Delivery of Product | 1019 | 959 | 60 |
| 7 | Delay in Delivery of Product | 870 | 827 | 43 |
| 8 | Product / Product Accessories Missing | 592 | 561 | 31 |
| 9 | Deficiency in Services (Customer Service Issue) | 388 | 363 | 25 |
| 10 | Non-Delivery of Product | 325 | 311 | 14 |
| 11 | Charging More than MRP | 264 | 244 | 20 |
| 12 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 262 | 252 | 10 |
| 13 | Unprofessional behaviour /Unsatisfactory Customer Service | 245 | 226 | 19 |
| 14 | Amount Debited Without Consumer Consent | 244 | 244 | 0 |
| 15 | Sector Enquiry | 241 | 241 | 0 |
| 16 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 161 | 139 | 22 |
| 17 | Account Blocked/Service Barred | 153 | 143 | 10 |
| 18 | Bill/Invoice Copy Not Provided | 141 | 140 | 1 |
| 19 | Charging More then MRP/GST Charged, which exceeds MRP | 137 | 137 | 0 |
| 20 | Charging More than MRP | 131 | 122 | 9 |
| 21 | Others | 126 | 109 | 17 |
| 22 | Delay in Providing Repair services | 112 | 107 | 5 |
| 23 | Amount Debited but Not Credited to Beneficiary | 101 | 97 | 4 |
| 24 | Wrong information or specification mentioned on Website | 100 | 91 | 9 |
| 25 | Damage / Wrong / Incomplete Product Delivered | 98 | 97 | 1 |
| 26 | Chemist not take back unused Medicine | 96 | 96 | 0 |
| 27 | Product not Delivered/ Delay in Delivery | 95 | 90 | 5 |
| 28 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 83 | 79 | 4 |
| 29 | Promised Cashback/offer/gift Not provided | 83 | 81 | 2 |
| 30 | Sale After best before/use by date | 80 | 72 | 8 |
| 31 | Replacement / Refund not provided - As per policy | 75 | 75 | 0 |
| 32 | Mis selling by Agents, or not described Properly | 73 | 71 | 2 |
| 33 | Bad in Quality /taste/Hygiene Insufficient | 67 | 56 | 11 |
| 34 | Defective and Damaged/ Wrong Medicine Provided | 63 | 62 | 1 |
| 35 | Paid Amount Not Refunded | 61 | 58 | 3 |
| 36 | Refund Not Given/ Promised Cashback not given | 59 | 56 | 3 |
| 37 | Charged For Carry Bag | 46 | 44 | 2 |
| 38 | Deficiency in Services | 43 | 41 | 2 |
| 39 | Charging More Than MRP/ Extra amount Charge | 41 | 35 | 6 |
| 40 | Non Delivery Of Product | 39 | 37 | 2 |
| 41 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 36 | 34 | 2 |
| 42 | Bill/Invoice Copy not Provided | 35 | 33 | 2 |
| 43 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 30 | 30 | 0 |
| 44 | Account Blocked/Service Barred | 30 | 29 | 1 |
| 45 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 27 | 26 | 1 |
| 46 | Charging for repair / Not repaired under warranty | 23 | 23 | 0 |
| 47 | Foreign Matter/dust/insects/fungus/bad smell | 21 | 20 | 1 |
| 48 | Transaction process but amount not credited to beneficiary/Double Payment | 15 | 15 | 0 |
| 49 | Same Problem Persist After Repairing / Repeat Repair issue | 14 | 13 | 1 |
| 50 | Country of Origin of Product wrongly Provided (Out of India Product) | 14 | 14 | 0 |
| 51 | Product and accessories missing / Less Quantity in Packaging | 13 | 13 | 0 |
| 52 | Deficiency in Services (Customer Service Issue) | 12 | 12 | 0 |
| 53 | Unsatisfactory Customer Service | 11 | 9 | 2 |
| 54 | Damage / Wrong / Incomplete Product Delivered? | 10 | 10 | 0 |
| 55 | Promised Cashback /Gift card related issue | 9 | 9 | 0 |
| 56 | Fake Review on company Website Related product/services | 8 | 8 | 0 |
| 57 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 8 | 8 | 0 |
| 58 | Chemist selling medicines without prescription | 8 | 8 | 0 |
| 59 | Product Return/Cancelled but Amount not refunded | 7 | 5 | 2 |
| 60 | Amount Debited but Not Credited to Beneficiary | 7 | 7 | 0 |
| 61 | Customer Support details not available on company website or public domain | 7 | 7 | 0 |
| 62 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 7 | 5 | 2 |
| 63 | Mis selling by Agents, or not described Properly | 6 | 6 | 0 |
| 64 | Adulteration | 5 | 5 | 0 |
| 65 | Product damaged/ lost while providing services | 5 | 4 | 1 |
| 66 | Asked personal information (Like :- Name & Mobile No.) | 5 | 5 | 0 |
| 67 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 5 | 5 | 0 |
| 68 | Health Problem -Vomiting ,headache | 4 | 2 | 2 |
| 69 | Sale of Spurious Drugs & Cosmetics | 4 | 4 | 0 |
| 70 | Account blocked/service barred without inform and vice versa | 4 | 3 | 1 |
| 71 | Sector Enquiry | 4 | 4 | 0 |
| 72 | Not providing Cash memo / Bill | 3 | 3 | 0 |
| 73 | Bad in Quality /taste/Hygiene Insufficient? | 3 | 3 | 0 |
| 74 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 2 | 2 | 0 |
| 75 | Unsatisfactory Redressal | 2 | 2 | 0 |
| 76 | False claims in Advertisement | 2 | 2 | 0 |
| 77 | Warranty Updation Delay/ Wrong | 2 | 1 | 1 |
| 78 | Amount Debited Without Consumer Consent | 2 | 2 | 0 |
| 79 | Misleading claims in advertisement | 2 | 2 | 0 |
| 80 | Paid Amount Not Refunded? | 2 | 2 | 0 |
| 81 | Sale of Expired Medicine | 2 | 2 | 0 |
| 82 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 2 | 2 | 0 |
| 83 | Reaction / Allergy / Health Problem with Cosmetics/ Drug | 2 | 2 | 0 |
| 84 | Different Medicines Given by Chemist/ Pharmacy in name of same Salt | 2 | 2 | 0 |
| 85 | Not refunding as advertised | 1 | 1 | 0 |
| 86 | Health Problem -Vomiting ,headache? | 1 | 1 | 0 |
| 87 | Foreign material/Insect/worm found in medicine | 1 | 1 | 0 |
| 88 | null | 1 | 1 | 0 |
| 89 | Dark patterns | 1 | 1 | 0 |
| 90 | Problem arises in Device after Company Software Update | 1 | 0 | 1 |
| 91 | Gave wrong reports | 1 | 1 | 0 |
| 92 | Country of origin of Product | 1 | 1 | 0 |
| Grand Total | 14533 | 13753 | 780 | |