Bharti Airtel Ltd (AIRTEL), Grievances
Showing report from 01 Jan 2025 to 09 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Recharge Done on Wrong Number | 6998 | 5961 | 1037 |
| 2 | Broadband/ Internet not working/ slow speed | 2589 | 2184 | 405 |
| 3 | Delay in resolving complaint | 1854 | 1528 | 326 |
| 4 | Connection not working/ Disconnection / Service barred | 1675 | 1386 | 289 |
| 5 | Wrong Promises | 1650 | 1351 | 299 |
| 6 | Non Refund / Partial Refund of Security | 1279 | 1103 | 176 |
| 7 | Delay in Activation/ Providing Connection | 1224 | 1024 | 200 |
| 8 | Network Problem / Call drops issues | 1198 | 973 | 225 |
| 9 | Irregular/ Unstisfactory Service | 988 | 822 | 166 |
| 10 | Sector Enquiry | 975 | 964 | 11 |
| 11 | Amount debited but connection not recharged | 806 | 671 | 135 |
| 12 | Inflated Bills / Overcharging | 721 | 624 | 97 |
| 13 | Unsatisfactory Redressal | 576 | 465 | 111 |
| 14 | Activation of Unsubscribed Services/ Plan | 509 | 423 | 86 |
| 15 | Not Disconnecting Connection | 486 | 397 | 89 |
| 16 | Delay in Migration/ Change of Plan | 288 | 246 | 42 |
| 17 | Required top up value not provided | 275 | 242 | 33 |
| 18 | Portability Related issues | 210 | 173 | 37 |
| 19 | Customer Care Services Blocked/Barred | 130 | 109 | 21 |
| 20 | Threatening Calls/ Misbehaviour | 110 | 97 | 13 |
| 21 | Unfair Deductions/ Deduction without any VAS | 95 | 77 | 18 |
| 22 | Receipt of Bills Despite Payments | 77 | 66 | 11 |
| 23 | Defective Handset / Instrument | 45 | 33 | 12 |
| 24 | Irregular/ Unstisfactory Service | 37 | 37 | 0 |
| 25 | Promotional Calls / SMS | 37 | 31 | 6 |
| 26 | VAS activated without consent | 26 | 21 | 5 |
| 27 | Customer Care Services Blocked/Barred | 9 | 9 | 0 |
| 28 | Delay in Providing Repair services | 8 | 7 | 1 |
| 29 | Unsatisfactory Customer Service | 6 | 5 | 1 |
| 30 | Others | 4 | 4 | 0 |
| 31 | Amount sent to wrong / unknown beneficiry account | 4 | 4 | 0 |
| 32 | Not getting benefits as advertised | 4 | 4 | 0 |
| 33 | Delay In Claim Amount | 3 | 3 | 0 |
| 34 | Non refunding the amount | 3 | 3 | 0 |
| 35 | Connection not working | 2 | 2 | 0 |
| 36 | Requested Services not provided | 2 | 1 | 1 |
| 37 | Delay in Installation | 2 | 2 | 0 |
| 38 | Service not provided | 2 | 2 | 0 |
| 39 | Wrongly amount transfer to someone other account By Customer | 1 | 1 | 0 |
| 40 | Not refunding as advertised | 1 | 1 | 0 |
| 41 | FAStag | 1 | 1 | 0 |
| 42 | Rejection/denial of Claim | 1 | 1 | 0 |
| 43 | Delivery of Defective / Damaged Product | 1 | 1 | 0 |
| 44 | Unsatisfied Customer Services | 1 | 1 | 0 |
| 45 | Customer/helpline services not proper | 1 | 1 | 0 |
| 46 | Unable to withdraw amount from wallet | 1 | 1 | 0 |
| Grand Total | 24915 | 21062 | 3853 | |