Vodafone (VODAFONE), Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Recharge Done on Wrong Number | 2694 | 2628 | 66 |
| 2 | Sector Enquiry | 362 | 362 | 0 |
| 3 | Network Problem / Call drops issues | 347 | 338 | 9 |
| 4 | Inflated Bills / Overcharging | 237 | 230 | 7 |
| 5 | Broadband/ Internet not working/ slow speed | 230 | 224 | 6 |
| 6 | Connection not working/ Disconnection / Service barred | 225 | 219 | 6 |
| 7 | Delay in resolving complaint | 209 | 203 | 6 |
| 8 | Wrong Promises | 202 | 195 | 7 |
| 9 | Amount debited but connection not recharged | 176 | 174 | 2 |
| 10 | Portability Related issues | 151 | 144 | 7 |
| 11 | Irregular/ Unstisfactory Service | 139 | 137 | 2 |
| 12 | Delay in Activation/ Providing Connection | 133 | 127 | 6 |
| 13 | Unsatisfactory Redressal | 119 | 112 | 7 |
| 14 | Non Refund / Partial Refund of Security | 104 | 102 | 2 |
| 15 | Activation of Unsubscribed Services/ Plan | 100 | 98 | 2 |
| 16 | Delay in Migration/ Change of Plan | 44 | 42 | 2 |
| 17 | Required top up value not provided | 35 | 35 | 0 |
| 18 | Not Disconnecting Connection | 32 | 31 | 1 |
| 19 | Receipt of Bills Despite Payments | 32 | 31 | 1 |
| 20 | Customer Care Services Blocked/Barred | 32 | 31 | 1 |
| 21 | Threatening Calls/ Misbehaviour | 27 | 27 | 0 |
| 22 | Promotional Calls / SMS | 27 | 27 | 0 |
| 23 | Unfair Deductions/ Deduction without any VAS | 25 | 24 | 1 |
| 24 | Irregular/ Unstisfactory Service | 17 | 17 | 0 |
| 25 | VAS activated without consent | 13 | 11 | 2 |
| 26 | Others | 4 | 4 | 0 |
| 27 | Amount sent to wrong / unknown beneficiry account | 3 | 3 | 0 |
| 28 | Customer Care Services Blocked/Barred | 2 | 2 | 0 |
| 29 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| 30 | Misleading claims in advertisement | 1 | 1 | 0 |
| 31 | Unsatisfactory Customer Service | 1 | 1 | 0 |
| Grand Total | 5724 | 5581 | 143 | |