Delhivery Limited (Delhivery Limited), Grievances
Showing report from 01 Jan 2025 to 05 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Delivery of Parcel/Goods | 1163 | 1045 | 118 |
| 2 | Non delivery of the Parcel/Goods | 717 | 651 | 66 |
| 3 | Lost/Missing Packages | 380 | 338 | 42 |
| 4 | Unprofessional behaviour /Unsatisfactory Customer Service | 206 | 185 | 21 |
| 5 | Damaged Goods/Parcel | 201 | 179 | 22 |
| 6 | Promised services Not Provided | 199 | 171 | 28 |
| 7 | Denial of Door delivery | 182 | 174 | 8 |
| 8 | Incorrect Deliveries | 176 | 160 | 16 |
| 9 | Paid Amount Not Refunded | 143 | 133 | 10 |
| 10 | Other | 69 | 51 | 18 |
| 11 | Asking Excess Charges Than agreed | 35 | 30 | 5 |
| 12 | Sector Enquiry | 24 | 23 | 1 |
| 13 | Unprofessional behaviour /Unsatisfactory Customer Service | 11 | 11 | 0 |
| 14 | Not giving Insurance claim | 11 | 8 | 3 |
| Grand Total | 3517 | 3159 | 358 | |