ICICI Bank Ltd. (ICICI Bank), Grievances
Showing report from 01 Jan 2025 to 08 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 494 | 404 | 90 |
| 2 | Amount debited without user consent | 328 | 263 | 65 |
| 3 | Charging higher rate of Interest/service charges /Excess Billing | 195 | 167 | 28 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 144 | 109 | 35 |
| 5 | Account Block/ Hold without Informing Consumer | 137 | 109 | 28 |
| 6 | Others | 113 | 55 | 58 |
| 7 | Sector Enquiry | 110 | 109 | 1 |
| 8 | Complaints related to rewards / loyalty points/cash-back | 102 | 76 | 26 |
| 9 | Excess EMI/ ECS Charged | 96 | 79 | 17 |
| 10 | Wrongly amount transfer to someone other account By Customer | 74 | 63 | 11 |
| 11 | Amount sent to wrong / unknown beneficiry account | 70 | 61 | 9 |
| 12 | Amount not received in bank ac refunded from third party | 68 | 58 | 10 |
| 13 | Charged excess/ increase in service charges | 59 | 38 | 21 |
| 14 | Credit Score related Complaints | 58 | 41 | 17 |
| 15 | Amount deducted from Account/wallet but not credited in beneficiary Account | 47 | 40 | 7 |
| 16 | Bill paid, still showing pending / Bill not generated | 45 | 36 | 9 |
| 17 | Promotional/Spam and Recovery call received from Bank | 37 | 31 | 6 |
| 18 | Excess amount charged during foreclosure /Completion/Settlement of loan | 37 | 24 | 13 |
| 19 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 32 | 25 | 7 |
| 20 | Charges debited for not maintaining minimum balance/Average monthly balance | 32 | 30 | 2 |
| 21 | Online Transaction failed / delayed but amount got debited from account | 31 | 27 | 4 |
| 22 | Charging higher rate of interest than on agreement | 29 | 25 | 4 |
| 23 | Delay in processing/ sanction/ disbursement of loan | 27 | 21 | 6 |
| 24 | Fraudulent Tranaction-Call received on the name of Company | 26 | 25 | 1 |
| 25 | Unsatisfied Customer Services | 24 | 18 | 6 |
| 26 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 23 | 15 | 8 |
| 27 | No reduction in rate of Interest as per RBI Notification | 23 | 11 | 12 |
| 28 | Delay in providing NOC/ TDS Certificate/ other docs | 19 | 16 | 3 |
| 29 | Amount Deducted from wallet/account without consumer consent | 18 | 14 | 4 |
| 30 | Excess EMI/ECS debited from account | 17 | 17 | 0 |
| 31 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 16 | 14 | 2 |
| 32 | KYC details are not linked/incorrect updation | 15 | 5 | 10 |
| 33 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 14 | 11 | 3 |
| 34 | Amount debited but not dispensed from ATM | 14 | 14 | 0 |
| 35 | Fraudulent Tranaction-Money invested through Website/APPs | 14 | 13 | 1 |
| 36 | Still showing dues even after settlement/closure of loan | 14 | 13 | 1 |
| 37 | Fraudulent Tranaction- OTP Shared & Money deducted | 12 | 11 | 1 |
| 38 | Account /wallet Amount Blocked | 10 | 10 | 0 |
| 39 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 10 | 7 | 3 |
| 40 | Transaction Failed but Money not refunded | 10 | 7 | 3 |
| 41 | Amount not received in bank ac refunded from third party | 10 | 10 | 0 |
| 42 | Late Payment Charges reversed but tax amount not reversed | 10 | 6 | 4 |
| 43 | Loan Denied | 10 | 9 | 1 |
| 44 | Money/refund/Cash back not got credited | 9 | 8 | 1 |
| 45 | Delay in clearance of Cheque/ DD | 6 | 6 | 0 |
| 46 | Delay in settlement of deceased account - Saving/ FD | 6 | 4 | 2 |
| 47 | Delay in activation of inactive / inoperative account | 6 | 3 | 3 |
| 48 | Insurance policy issued without consent | 6 | 5 | 1 |
| 49 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 5 | 5 | 0 |
| 50 | Wallet has been blocked by the respective company | 5 | 3 | 2 |
| 51 | No reduction in rate of Interest as per RBI Notification | 5 | 5 | 0 |
| 52 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 5 | 4 | 1 |
| 53 | Amount Deducted from Account but not showing in wallet | 4 | 4 | 0 |
| 54 | Excess EMI/ECS debited from account | 3 | 3 | 0 |
| 55 | Delay/Denial in providing subsidy for Priority loan | 3 | 3 | 0 |
| 56 | Delay in providing/ Transferring maturity amount | 3 | 3 | 0 |
| 57 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 3 | 3 | 0 |
| 58 | Credit Score related Complaints | 3 | 3 | 0 |
| 59 | Delay in activation of inactive / inoperative account | 3 | 3 | 0 |
| 60 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 3 | 2 | 1 |
| 61 | ATM Machine not working/ No Money in ATM | 3 | 3 | 0 |
| 62 | Deposit not renewed / Auto renewed without instructions | 3 | 2 | 1 |
| 63 | Promised cashback /gift not provided | 2 | 1 | 1 |
| 64 | MDR/convenience charges taken while using card | 2 | 2 | 0 |
| 65 | Unable to set Additional Factor Authentication for Card | 2 | 1 | 1 |
| 66 | POS Machine return to company, still amount Deducted from Account | 2 | 1 | 1 |
| 67 | Charges debited for not maintaining minimum balance/Average monthly balance | 2 | 2 | 0 |
| 68 | Maintance issue in POS Machine | 2 | 2 | 0 |
| 69 | Unable to withdraw amount from wallet | 1 | 1 | 0 |
| 70 | Mobile App is not working | 1 | 1 | 0 |
| 71 | Discrepancy in amount dispensed from ATM | 1 | 1 | 0 |
| 72 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 73 | KYC completed but not updated in app | 1 | 1 | 0 |
| 74 | Bank not giving compensation for the delay in resolving ATM complaint | 1 | 0 | 1 |
| 75 | Counterfeit/ damaged/ fake notes dispensed from ATM | 1 | 0 | 1 |
| 76 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 77 | Unable to use gift card/cashback /reward Point | 1 | 0 | 1 |
| 78 | null | 1 | 1 | 0 |
| 79 | Excess amount charged during foreclosure /Completion/Settlement of loan | 1 | 1 | 0 |
| Grand Total | 2781 | 2226 | 555 | |