Kotak Mahindra Bank Ltd. (Kotak Mahindra Bank), Grievances
Showing report from 01 Jan 2025 to 04 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 250 | 235 | 15 |
| 2 | Amount debited without user consent | 184 | 172 | 12 |
| 3 | Account Block/ Hold without Informing Consumer | 176 | 159 | 17 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 138 | 130 | 8 |
| 5 | Amount sent to wrong / unknown beneficiry account | 113 | 106 | 7 |
| 6 | Sector Enquiry | 93 | 93 | 0 |
| 7 | Charging higher rate of Interest/service charges /Excess Billing | 80 | 69 | 11 |
| 8 | Wrongly amount transfer to someone other account By Customer | 80 | 73 | 7 |
| 9 | Others | 77 | 59 | 18 |
| 10 | Excess EMI/ ECS Charged | 65 | 60 | 5 |
| 11 | Credit Score related Complaints | 61 | 57 | 4 |
| 12 | Delay in providing NOC/ TDS Certificate/ other docs | 59 | 55 | 4 |
| 13 | Charged excess/ increase in service charges | 52 | 49 | 3 |
| 14 | Amount deducted from Account/wallet but not credited in beneficiary Account | 43 | 40 | 3 |
| 15 | Online Transaction failed / delayed but amount got debited from account | 43 | 39 | 4 |
| 16 | Amount not received in bank ac refunded from third party | 43 | 36 | 7 |
| 17 | Promotional/Spam and Recovery call received from Bank | 39 | 36 | 3 |
| 18 | Delay in activation of inactive / inoperative account | 37 | 35 | 2 |
| 19 | Bill paid, still showing pending / Bill not generated | 26 | 26 | 0 |
| 20 | Complaints related to rewards / loyalty points/cash-back | 25 | 21 | 4 |
| 21 | Charges debited for not maintaining minimum balance/Average monthly balance | 25 | 24 | 1 |
| 22 | Still showing dues even after settlement/closure of loan | 22 | 22 | 0 |
| 23 | Account /wallet Amount Blocked | 21 | 18 | 3 |
| 24 | Amount debited but not dispensed from ATM | 18 | 16 | 2 |
| 25 | Excess amount charged during foreclosure /Completion/Settlement of loan | 16 | 15 | 1 |
| 26 | Excess EMI/ECS debited from account | 16 | 16 | 0 |
| 27 | Insurance policy issued without consent | 16 | 13 | 3 |
| 28 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 14 | 12 | 2 |
| 29 | Transaction Failed but Money not refunded | 14 | 11 | 3 |
| 30 | Unsatisfied Customer Services | 11 | 11 | 0 |
| 31 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 11 | 7 | 4 |
| 32 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 10 | 8 | 2 |
| 33 | KYC details are not linked/incorrect updation | 9 | 8 | 1 |
| 34 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 9 | 8 | 1 |
| 35 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 8 | 7 | 1 |
| 36 | Amount Deducted from wallet/account without consumer consent | 8 | 6 | 2 |
| 37 | Charging higher rate of interest than on agreement | 7 | 6 | 1 |
| 38 | Delay in activation of inactive / inoperative account | 7 | 7 | 0 |
| 39 | Amount Deducted from Account but not showing in wallet | 7 | 6 | 1 |
| 40 | Fraudulent Tranaction- OTP Shared & Money deducted | 7 | 7 | 0 |
| 41 | Money/refund/Cash back not got credited | 7 | 7 | 0 |
| 42 | Fraudulent Tranaction-Money invested through Website/APPs | 6 | 5 | 1 |
| 43 | Fraudulent Tranaction-Call received on the name of Company | 6 | 6 | 0 |
| 44 | Delay in processing/ sanction/ disbursement of loan | 6 | 6 | 0 |
| 45 | Late Payment Charges reversed but tax amount not reversed | 5 | 5 | 0 |
| 46 | Credit Score related Complaints | 5 | 5 | 0 |
| 47 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 4 | 2 | 2 |
| 48 | Loan Denied | 3 | 3 | 0 |
| 49 | Excess EMI/ECS debited from account | 3 | 3 | 0 |
| 50 | Delay in providing/ Transferring maturity amount | 3 | 2 | 1 |
| 51 | MDR/convenience charges taken while using card | 3 | 1 | 2 |
| 52 | Delay in clearance of Cheque/ DD | 3 | 3 | 0 |
| 53 | Mobile App is not working | 2 | 2 | 0 |
| 54 | TDS Deducted despite submitting Form No. 15G/ 15H | 2 | 2 | 0 |
| 55 | KYC completed but not updated in app | 2 | 2 | 0 |
| 56 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 2 | 2 | 0 |
| 57 | Delay in settlement of deceased account - Saving/ FD | 2 | 2 | 0 |
| 58 | Wallet has been debited twice for the same transaction/service or product | 2 | 2 | 0 |
| 59 | Deposit not renewed / Auto renewed without instructions | 2 | 1 | 1 |
| 60 | Unable to use gift card/cashback /reward Point | 1 | 1 | 0 |
| 61 | Unable to pay via BHIM UPI ID of the Beneficiary/Aadhar Number/ Account number | 1 | 1 | 0 |
| 62 | Unable to pay via IFSC Code & account number | 1 | 1 | 0 |
| 63 | Wallet has been blocked by the respective company | 1 | 0 | 1 |
| 64 | Charges debited for not maintaining minimum balance/Average monthly balance | 1 | 1 | 0 |
| 65 | Counterfeit/ damaged/ fake notes dispensed from ATM | 1 | 1 | 0 |
| 66 | Excess amount charged during foreclosure /Completion/Settlement of loan | 1 | 1 | 0 |
| 67 | Misleading claims in advertisement | 1 | 0 | 1 |
| 68 | ATM Machine not working/ No Money in ATM | 1 | 1 | 0 |
| 69 | Promised cashback /gift not provided | 1 | 1 | 0 |
| 70 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 1 | 1 | 0 |
| 71 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 72 | Amount not received in bank ac refunded from third party | 1 | 1 | 0 |
| 73 | SMS /OTP /Notification Not Received on Register Number | 1 | 0 | 1 |
| 74 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 1 | 1 | 0 |
| 75 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| Grand Total | 2024 | 1852 | 172 | |