DTDC (DTDC), Grievances
Showing report from 01 Jan 2025 to 12 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Delivery of Parcel/Goods | 1107 | 759 | 348 |
| 2 | Non delivery of the Parcel/Goods | 993 | 724 | 269 |
| 3 | Lost/Missing Packages | 410 | 309 | 101 |
| 4 | Denial of Door delivery | 217 | 159 | 58 |
| 5 | Damaged Goods/Parcel | 209 | 163 | 46 |
| 6 | Promised services Not Provided | 182 | 141 | 41 |
| 7 | Incorrect Deliveries | 123 | 77 | 46 |
| 8 | Unprofessional behaviour /Unsatisfactory Customer Service | 89 | 62 | 27 |
| 9 | Paid Amount Not Refunded | 47 | 32 | 15 |
| 10 | Sector Enquiry | 35 | 34 | 1 |
| 11 | Other | 34 | 16 | 18 |
| 12 | Asking Excess Charges Than agreed | 28 | 20 | 8 |
| 13 | Not giving Insurance claim | 12 | 10 | 2 |
| 14 | Unprofessional behaviour /Unsatisfactory Customer Service | 5 | 5 | 0 |
| 15 | Not getting promised gifts/prizes | 1 | 1 | 0 |
| Grand Total | 3492 | 2512 | 980 | |