Bajaj Finserv (Consumer) (Bajaj Finserv (Consumer)), Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 496 | 470 | 26 |
| 2 | Demand Excess/Extra services Charges | 324 | 315 | 9 |
| 3 | Extra EMI/payment Amount not refunded or adjusted | 319 | 307 | 12 |
| 4 | Sector Enquiry | 181 | 181 | 0 |
| 5 | Misbehave by loan Recovery agents | 127 | 123 | 4 |
| 6 | Mis selling/Misguided by Staff /DSA/Agents | 119 | 114 | 5 |
| 7 | Excess amount charged during foreclosure / Completion of loan | 115 | 110 | 5 |
| 8 | Incorrect rate of interest /Extra Interest Rate Charges | 97 | 92 | 5 |
| 9 | No dues, but the loan amount is still showing in the CIBIL report. | 90 | 87 | 3 |
| 10 | Delay in processing/ sanction/ disbursement of loan Amount | 71 | 63 | 8 |
| 11 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 70 | 67 | 3 |
| 12 | Others | 53 | 50 | 3 |
| 13 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 41 | 38 | 3 |
| 14 | Unprofessional behaviour /Unsatisfactory Customer Service | 28 | 28 | 0 |
| 15 | EMI deducted but loan Amount not disbursed | 26 | 23 | 3 |
| 16 | Loan sanctioned but not disbursed | 23 | 21 | 2 |
| 17 | Loan sanctioned, But document/EMI Amount/Interest rate related Information not confirmed | 14 | 14 | 0 |
| 18 | Detained/ mortgaged Goods without proper notice | 7 | 5 | 2 |
| 19 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 3 | 3 | 0 |
| 20 | Promised cashback /gift not provided | 2 | 2 | 0 |
| 21 | Amount Deducted from wallet/account without consumer consent | 2 | 2 | 0 |
| 22 | Amount debited without user consent | 1 | 1 | 0 |
| 23 | null | 1 | 1 | 0 |
| 24 | Requested Services not provided | 1 | 1 | 0 |
| 25 | Amount Deducted from Account but not showing in wallet | 1 | 1 | 0 |
| 26 | POS Machine return to company, still amount Deducted from Account | 1 | 1 | 0 |
| 27 | Misleading claims in advertisement | 1 | 1 | 0 |
| 28 | Unsatisfied Customer Services | 1 | 1 | 0 |
| Grand Total | 2215 | 2122 | 93 | |