Flipkart Internet Private Limited (Flipkart.com), Grievances
Showing report from 01 Jan 2025 to 15 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 10957 | 10370 | 587 |
| 2 | Deficiency in Services (Customer Service Issue) | 7623 | 7199 | 424 |
| 3 | Replacement / Refund not provided - As per policy | 6921 | 6469 | 452 |
| 4 | Non-Delivery of Product | 5968 | 5492 | 476 |
| 5 | Delay in Delivery of Product | 5360 | 4869 | 491 |
| 6 | Delivery of Wrong Product | 5099 | 4866 | 233 |
| 7 | Paid Amount not Refunded | 4578 | 4329 | 249 |
| 8 | Product / Product Accessories Missing | 2346 | 2233 | 113 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 2344 | 2221 | 123 |
| 10 | Sector Enquiry | 1234 | 1232 | 2 |
| 11 | Wrong information or specification mentioned on Website | 1179 | 1131 | 48 |
| 12 | Account Blocked/Service Barred | 1005 | 955 | 50 |
| 13 | Non-Delivery of Product | 919 | 884 | 35 |
| 14 | Others | 872 | 672 | 200 |
| 15 | Bad in Quality /taste/Hygiene Insufficient | 799 | 797 | 2 |
| 16 | Adulteration | 713 | 713 | 0 |
| 17 | Charging More than MRP | 626 | 580 | 46 |
| 18 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 569 | 541 | 28 |
| 19 | Bill/Invoice Copy Not Provided | 477 | 439 | 38 |
| 20 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 406 | 379 | 27 |
| 21 | Deficiency in Services (Customer Service Issue) | 320 | 320 | 0 |
| 22 | Replacement / Refund not provided - As per policy | 319 | 319 | 0 |
| 23 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 283 | 268 | 15 |
| 24 | Foreign Matter/dust/insects/fungus/bad smell | 272 | 272 | 0 |
| 25 | Amount Debited but Not Credited to Beneficiary | 190 | 181 | 9 |
| 26 | Account Blocked/Service Barred | 168 | 164 | 4 |
| 27 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 126 | 125 | 1 |
| 28 | Amount Debited Without Consumer Consent | 118 | 114 | 4 |
| 29 | Fake Review on company Website Related product/services | 118 | 113 | 5 |
| 30 | Customer Support details not available on company website or public domain | 102 | 97 | 5 |
| 31 | Country of Origin of Product wrongly Provided (Out of India Product) | 101 | 97 | 4 |
| 32 | Bill/Invoice Copy Not Provided | 89 | 86 | 3 |
| 33 | Charging More than MRP | 66 | 62 | 4 |
| 34 | Damage / Wrong / Incomplete Product Delivered | 65 | 64 | 1 |
| 35 | Paid amount not refunded | 57 | 53 | 4 |
| 36 | Product not Delivered/ Delay in Delivery | 55 | 49 | 6 |
| 37 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 52 | 51 | 1 |
| 38 | Deficiency in Services | 51 | 51 | 0 |
| 39 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 51 | 51 | 0 |
| 40 | Booking cancelled but money not refunded | 47 | 42 | 5 |
| 41 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 38 | 36 | 2 |
| 42 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 30 | 30 | 0 |
| 43 | Amount Debited but Not Credited to Beneficiary | 27 | 26 | 1 |
| 44 | Deficiency in services | 25 | 25 | 0 |
| 45 | Refund Not Given/ Promised Cashback not given | 23 | 22 | 1 |
| 46 | Amount Debited Without Consumer Consent | 22 | 21 | 1 |
| 47 | Promised service not provided | 19 | 19 | 0 |
| 48 | Non Delivery Of Product | 19 | 19 | 0 |
| 49 | Health Problem -Vomiting ,headache | 18 | 18 | 0 |
| 50 | Charging More Than MRP/ Extra amount Charge | 16 | 15 | 1 |
| 51 | Sale After best before/use by date | 15 | 15 | 0 |
| 52 | Defective and Damaged/ Wrong Medicine Provided | 14 | 14 | 0 |
| 53 | null | 13 | 13 | 0 |
| 54 | Booking Platform issue | 11 | 11 | 0 |
| 55 | Price discrepancies/Hidden fees/Extra charges | 8 | 7 | 1 |
| 56 | Promised Itinary not provided | 8 | 8 | 0 |
| 57 | Paid Amount Not Refunded | 7 | 7 | 0 |
| 58 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 6 | 6 | 0 |
| 59 | Booking cancellation without prior notice | 5 | 5 | 0 |
| 60 | Not getting benefits as advertised | 4 | 4 | 0 |
| 61 | Product and accessories missing / Less Quantity in Packaging | 4 | 4 | 0 |
| 62 | Delay in refund | 4 | 4 | 0 |
| 63 | False claims in Advertisement | 4 | 4 | 0 |
| 64 | Charging for repair / Not repaired under warranty | 4 | 4 | 0 |
| 65 | Account blocked/service barred without inform and vice versa | 3 | 2 | 1 |
| 66 | Travel restrictions and regulations issue | 3 | 3 | 0 |
| 67 | Promised service not provided | 3 | 3 | 0 |
| 68 | Price discrepancies/Hidden fees/Extra charges | 3 | 3 | 0 |
| 69 | Sale of Expired Medicine | 3 | 3 | 0 |
| 70 | Booking cancelled but money not refunded | 3 | 3 | 0 |
| 71 | Dark Pattern | 2 | 2 | 0 |
| 72 | Damage / Wrong / Incomplete Product Delivered? | 2 | 2 | 0 |
| 73 | Warranty Updation Delay/ Wrong | 2 | 2 | 0 |
| 74 | Delay in refund | 2 | 2 | 0 |
| 75 | Delay in Providing Promised Services | 2 | 2 | 0 |
| 76 | Misleading claims in advertisement | 2 | 2 | 0 |
| 77 | Brown /Green/ Red mark Not present | 2 | 2 | 0 |
| 78 | Not getting promised gifts/prizes | 2 | 2 | 0 |
| 79 | Chemist not take back unused Medicine | 1 | 1 | 0 |
| 80 | Incomplete mandatory Declarations | 1 | 1 | 0 |
| 81 | Delay in Providing Repair services | 1 | 1 | 0 |
| 82 | Product damaged/ lost while providing services | 1 | 1 | 0 |
| 83 | Delivery of Defective / Damage Product | 1 | 1 | 0 |
| 84 | Damage / Wrong / Incomplete Product Delivered?? | 1 | 1 | 0 |
| 85 | Promised offers not provided | 1 | 1 | 0 |
| 86 | Promised offers not provided | 1 | 1 | 0 |
| 87 | Promised Cashback /Gift card related issue | 1 | 1 | 0 |
| 88 | Non Veg food delivered instead of veg and vice - versa | 1 | 1 | 0 |
| 89 | Charging More then MRP/GST Charged, which exceeds MRP | 1 | 1 | 0 |
| 90 | Travel restrictions and regulations issue | 1 | 1 | 0 |
| 91 | Direct Selling -Paid amount not refunded | 1 | 1 | 0 |
| 92 | Product Return/Cancelled but Amount not refunded | 1 | 1 | 0 |
| 93 | Not refunding as advertised | 1 | 1 | 0 |
| 94 | Country of origin of Product | 1 | 1 | 0 |
| 95 | Promised Itinary not provided | 1 | 1 | 0 |
| 96 | Delay in providing services | 1 | 1 | 0 |
| 97 | Different Medicines Given by Chemist/ Pharmacy in name of same Salt | 1 | 1 | 0 |
| Grand Total | 63042 | 59339 | 3703 | |