Flipkart Internet Private Limited (Flipkart.com), Grievances
Showing report from 01 Jan 2025 to 07 Oct 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 14902 | 13801 | 1101 |
| 2 | Deficiency in Services (Customer Service Issue) | 11034 | 10248 | 786 |
| 3 | Replacement / Refund not provided - As per policy | 9839 | 9049 | 790 |
| 4 | Non-Delivery of Product | 9753 | 8127 | 1626 |
| 5 | Delay in Delivery of Product | 8316 | 6797 | 1519 |
| 6 | Delivery of Wrong Product | 6764 | 6331 | 433 |
| 7 | Paid Amount not Refunded | 6360 | 5892 | 468 |
| 8 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 3249 | 3056 | 193 |
| 9 | Product / Product Accessories Missing | 2959 | 2772 | 187 |
| 10 | Wrong information or specification mentioned on Website | 1708 | 1558 | 150 |
| 11 | Sector Enquiry | 1633 | 1620 | 13 |
| 12 | Account Blocked/Service Barred | 1439 | 1344 | 95 |
| 13 | Others | 1277 | 778 | 499 |
| 14 | Non-Delivery of Product | 1183 | 1060 | 123 |
| 15 | Charging More than MRP | 981 | 869 | 112 |
| 16 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 851 | 781 | 70 |
| 17 | Bad in Quality /taste/Hygiene Insufficient | 821 | 819 | 2 |
| 18 | Bill/Invoice Copy Not Provided | 775 | 711 | 64 |
| 19 | Adulteration | 716 | 716 | 0 |
| 20 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 661 | 576 | 85 |
| 21 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 411 | 374 | 37 |
| 22 | Deficiency in Services (Customer Service Issue) | 320 | 320 | 0 |
| 23 | Replacement / Refund not provided - As per policy | 319 | 319 | 0 |
| 24 | Amount Debited but Not Credited to Beneficiary | 278 | 254 | 24 |
| 25 | Foreign Matter/dust/insects/fungus/bad smell | 275 | 275 | 0 |
| 26 | Account Blocked/Service Barred | 192 | 188 | 4 |
| 27 | Amount Debited Without Consumer Consent | 188 | 160 | 28 |
| 28 | Country of Origin of Product wrongly Provided (Out of India Product) | 170 | 155 | 15 |
| 29 | Fake Review on company Website Related product/services | 158 | 147 | 11 |
| 30 | Customer Support details not available on company website or public domain | 147 | 135 | 12 |
| 31 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 144 | 138 | 6 |
| 32 | Bill/Invoice Copy Not Provided | 110 | 104 | 6 |
| 33 | Charging More than MRP | 93 | 82 | 11 |
| 34 | Damage / Wrong / Incomplete Product Delivered | 78 | 76 | 2 |
| 35 | Product not Delivered/ Delay in Delivery | 69 | 67 | 2 |
| 36 | Paid amount not refunded | 68 | 64 | 4 |
| 37 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 65 | 63 | 2 |
| 38 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 62 | 56 | 6 |
| 39 | Deficiency in Services | 55 | 55 | 0 |
| 40 | Booking cancelled but money not refunded | 54 | 49 | 5 |
| 41 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 48 | 43 | 5 |
| 42 | Deficiency in services | 37 | 29 | 8 |
| 43 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 36 | 36 | 0 |
| 44 | Promised service not provided | 30 | 26 | 4 |
| 45 | Incorrect rate of GST charge on product /New GST rate not implemented | 30 | 27 | 3 |
| 46 | Amount Debited but Not Credited to Beneficiary | 28 | 28 | 0 |
| 47 | Sale After best before/use by date | 25 | 22 | 3 |
| 48 | Amount Debited Without Consumer Consent | 24 | 22 | 2 |
| 49 | Refund Not Given/ Promised Cashback not given | 23 | 22 | 1 |
| 50 | Non Delivery Of Product | 20 | 19 | 1 |
| 51 | Charging More Than MRP/ Extra amount Charge | 19 | 18 | 1 |
| 52 | Health Problem -Vomiting ,headache | 18 | 18 | 0 |
| 53 | Defective and Damaged/ Wrong Medicine Provided | 18 | 16 | 2 |
| 54 | Booking Platform issue | 17 | 14 | 3 |
| 55 | null | 13 | 13 | 0 |
| 56 | Paid Amount Not Refunded | 11 | 11 | 0 |
| 57 | Price discrepancies/Hidden fees/Extra charges | 10 | 9 | 1 |
| 58 | Not getting benefits as advertised | 8 | 6 | 2 |
| 59 | Promised Itinary not provided | 8 | 8 | 0 |
| 60 | Delay in refund | 7 | 6 | 1 |
| 61 | Booking cancellation without prior notice | 7 | 5 | 2 |
| 62 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 6 | 6 | 0 |
| 63 | Product and accessories missing / Less Quantity in Packaging | 6 | 6 | 0 |
| 64 | False claims in Advertisement | 6 | 5 | 1 |
| 65 | Booking cancelled but money not refunded | 5 | 4 | 1 |
| 66 | Misleading claims in advertisement | 5 | 3 | 2 |
| 67 | Charging for repair / Not repaired under warranty | 4 | 4 | 0 |
| 68 | Sale of Expired Medicine | 3 | 3 | 0 |
| 69 | Not getting promised gifts/prizes | 3 | 2 | 1 |
| 70 | Account blocked/service barred without inform and vice versa | 3 | 3 | 0 |
| 71 | Travel restrictions and regulations issue | 3 | 3 | 0 |
| 72 | Promised service not provided | 3 | 3 | 0 |
| 73 | Price discrepancies/Hidden fees/Extra charges | 3 | 3 | 0 |
| 74 | Brown /Green/ Red mark Not present | 2 | 2 | 0 |
| 75 | GST Charged extra on MRP include of all taxes | 2 | 2 | 0 |
| 76 | Different Medicines Given by Chemist/ Pharmacy in name of same Salt | 2 | 2 | 0 |
| 77 | Incomplete mandatory Declarations | 2 | 2 | 0 |
| 78 | Dark Pattern | 2 | 2 | 0 |
| 79 | Damage / Wrong / Incomplete Product Delivered? | 2 | 2 | 0 |
| 80 | Promised offers not provided | 2 | 1 | 1 |
| 81 | Warranty Updation Delay/ Wrong | 2 | 2 | 0 |
| 82 | Promised Cashback /Gift card related issue | 2 | 2 | 0 |
| 83 | Delay in refund | 2 | 2 | 0 |
| 84 | Charging More then MRP/GST Charged, which exceeds MRP | 2 | 1 | 1 |
| 85 | Delay in Providing Promised Services | 2 | 2 | 0 |
| 86 | Promised Itinary not provided | 1 | 1 | 0 |
| 87 | Country of origin of Product | 1 | 1 | 0 |
| 88 | Delay in providing services | 1 | 1 | 0 |
| 89 | Sale of Spurious Drugs & Cosmetics | 1 | 1 | 0 |
| 90 | Chemist not take back unused Medicine | 1 | 1 | 0 |
| 91 | Incorrect GST number printed on Bill | 1 | 1 | 0 |
| 92 | Credit Input amount not credited back | 1 | 1 | 0 |
| 93 | Delay in Providing Repair services | 1 | 1 | 0 |
| 94 | Product damaged/ lost while providing services | 1 | 1 | 0 |
| 95 | Delivery of Defective / Damage Product | 1 | 1 | 0 |
| 96 | उत्पाद का मूल देश गलत तरीके से प्रदान किया गया है (भारत से बाहर का उत्पाद) | 1 | 0 | 1 |
| 97 | Damage / Wrong / Incomplete Product Delivered?? | 1 | 1 | 0 |
| 98 | Fake Review | 1 | 1 | 0 |
| 99 | Promised offers not provided | 1 | 1 | 0 |
| 100 | Non Veg food delivered instead of veg and vice - versa | 1 | 1 | 0 |
| 101 | GST Invoice/bill not provided | 1 | 0 | 1 |
| 102 | Direct Selling -Paid amount not refunded | 1 | 1 | 0 |
| 103 | Travel restrictions and regulations issue | 1 | 1 | 0 |
| 104 | Product Return/Cancelled but Amount not refunded | 1 | 1 | 0 |
| 105 | Not refunding as advertised | 1 | 1 | 0 |
| 106 | Reaction / Allergy / Health Problem with Cosmetics/ Drug | 1 | 1 | 0 |
| Grand Total | 89009 | 80470 | 8539 | |