Flipkart Internet Private Limited (Flipkart.com), Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 9243 | 8913 | 330 |
| 2 | Deficiency in Services (Customer Service Issue) | 6179 | 5915 | 264 |
| 3 | Replacement / Refund not provided - As per policy | 5481 | 5280 | 201 |
| 4 | Non-Delivery of Product | 4728 | 4553 | 175 |
| 5 | Delivery of Wrong Product | 4436 | 4294 | 142 |
| 6 | Delay in Delivery of Product | 4099 | 3879 | 220 |
| 7 | Paid Amount not Refunded | 3787 | 3647 | 140 |
| 8 | Product / Product Accessories Missing | 2037 | 1985 | 52 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 2022 | 1947 | 75 |
| 10 | Sector Enquiry | 1093 | 1089 | 4 |
| 11 | Wrong information or specification mentioned on Website | 1008 | 977 | 31 |
| 12 | Account Blocked/Service Barred | 845 | 822 | 23 |
| 13 | Non-Delivery of Product | 829 | 816 | 13 |
| 14 | Bad in Quality /taste/Hygiene Insufficient | 795 | 794 | 1 |
| 15 | Adulteration | 713 | 713 | 0 |
| 16 | Others | 677 | 607 | 70 |
| 17 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 485 | 479 | 6 |
| 18 | Charging More than MRP | 467 | 448 | 19 |
| 19 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 336 | 327 | 9 |
| 20 | Bill/Invoice Copy Not Provided | 332 | 314 | 18 |
| 21 | Deficiency in Services (Customer Service Issue) | 320 | 320 | 0 |
| 22 | Replacement / Refund not provided - As per policy | 319 | 319 | 0 |
| 23 | Foreign Matter/dust/insects/fungus/bad smell | 271 | 271 | 0 |
| 24 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 227 | 222 | 5 |
| 25 | Amount Debited but Not Credited to Beneficiary | 168 | 163 | 5 |
| 26 | Account Blocked/Service Barred | 154 | 153 | 1 |
| 27 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 118 | 117 | 1 |
| 28 | Fake Review on company Website Related product/services | 105 | 97 | 8 |
| 29 | Amount Debited Without Consumer Consent | 96 | 94 | 2 |
| 30 | Customer Support details not available on company website or public domain | 89 | 86 | 3 |
| 31 | Country of Origin of Product wrongly Provided (Out of India Product) | 83 | 78 | 5 |
| 32 | Bill/Invoice Copy Not Provided | 74 | 71 | 3 |
| 33 | Damage / Wrong / Incomplete Product Delivered | 62 | 58 | 4 |
| 34 | Charging More than MRP | 58 | 53 | 5 |
| 35 | Paid amount not refunded | 52 | 51 | 1 |
| 36 | Deficiency in Services | 49 | 48 | 1 |
| 37 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 47 | 46 | 1 |
| 38 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 46 | 45 | 1 |
| 39 | Product not Delivered/ Delay in Delivery | 44 | 42 | 2 |
| 40 | Booking cancelled but money not refunded | 39 | 38 | 1 |
| 41 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 33 | 32 | 1 |
| 42 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 30 | 30 | 0 |
| 43 | Amount Debited but Not Credited to Beneficiary | 24 | 24 | 0 |
| 44 | Deficiency in services | 24 | 24 | 0 |
| 45 | Refund Not Given/ Promised Cashback not given | 20 | 19 | 1 |
| 46 | Promised service not provided | 19 | 18 | 1 |
| 47 | Amount Debited Without Consumer Consent | 18 | 18 | 0 |
| 48 | Non Delivery Of Product | 18 | 18 | 0 |
| 49 | Health Problem -Vomiting ,headache | 17 | 16 | 1 |
| 50 | Defective and Damaged/ Wrong Medicine Provided | 14 | 14 | 0 |
| 51 | Charging More Than MRP/ Extra amount Charge | 14 | 14 | 0 |
| 52 | Sale After best before/use by date | 13 | 13 | 0 |
| 53 | null | 13 | 13 | 0 |
| 54 | Promised Itinary not provided | 8 | 7 | 1 |
| 55 | Booking Platform issue | 8 | 8 | 0 |
| 56 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 6 | 6 | 0 |
| 57 | Price discrepancies/Hidden fees/Extra charges | 5 | 5 | 0 |
| 58 | Booking cancellation without prior notice | 5 | 5 | 0 |
| 59 | Product and accessories missing / Less Quantity in Packaging | 4 | 4 | 0 |
| 60 | False claims in Advertisement | 4 | 4 | 0 |
| 61 | Charging for repair / Not repaired under warranty | 4 | 4 | 0 |
| 62 | Paid Amount Not Refunded | 4 | 4 | 0 |
| 63 | Not getting benefits as advertised | 3 | 3 | 0 |
| 64 | Travel restrictions and regulations issue | 3 | 3 | 0 |
| 65 | Promised service not provided | 3 | 3 | 0 |
| 66 | Delay in refund | 3 | 3 | 0 |
| 67 | Price discrepancies/Hidden fees/Extra charges | 3 | 3 | 0 |
| 68 | Sale of Expired Medicine | 3 | 3 | 0 |
| 69 | Booking cancelled but money not refunded | 3 | 3 | 0 |
| 70 | Dark Pattern | 2 | 2 | 0 |
| 71 | Damage / Wrong / Incomplete Product Delivered? | 2 | 2 | 0 |
| 72 | Warranty Updation Delay/ Wrong | 2 | 2 | 0 |
| 73 | Delay in refund | 2 | 2 | 0 |
| 74 | Delay in Providing Promised Services | 2 | 2 | 0 |
| 75 | Misleading claims in advertisement | 2 | 2 | 0 |
| 76 | Not getting promised gifts/prizes | 2 | 2 | 0 |
| 77 | Brown /Green/ Red mark Not present | 2 | 2 | 0 |
| 78 | Account blocked/service barred without inform and vice versa | 2 | 2 | 0 |
| 79 | Incomplete mandatory Declarations | 1 | 1 | 0 |
| 80 | Delay in Providing Repair services | 1 | 1 | 0 |
| 81 | Product damaged/ lost while providing services | 1 | 1 | 0 |
| 82 | Delivery of Defective / Damage Product | 1 | 1 | 0 |
| 83 | Damage / Wrong / Incomplete Product Delivered?? | 1 | 1 | 0 |
| 84 | Promised offers not provided | 1 | 1 | 0 |
| 85 | Promised offers not provided | 1 | 0 | 1 |
| 86 | Promised Cashback /Gift card related issue | 1 | 1 | 0 |
| 87 | Non Veg food delivered instead of veg and vice - versa | 1 | 1 | 0 |
| 88 | Charging More then MRP/GST Charged, which exceeds MRP | 1 | 1 | 0 |
| 89 | Direct Selling -Paid amount not refunded | 1 | 1 | 0 |
| 90 | Product Return/Cancelled but Amount not refunded | 1 | 1 | 0 |
| 91 | Not refunding as advertised | 1 | 1 | 0 |
| 92 | Promised Itinary not provided | 1 | 1 | 0 |
| 93 | Country of origin of Product | 1 | 1 | 0 |
| 94 | Delay in providing services | 1 | 1 | 0 |
| 95 | Different Medicines Given by Chemist/ Pharmacy in name of same Salt | 1 | 1 | 0 |
| 96 | Chemist not take back unused Medicine | 1 | 1 | 0 |
| Grand Total | 52375 | 50527 | 1848 | |