Naaptol Online Shopping Private Limited (Naaptol.com), Grievances
Showing report from 01 Jan 2025 to 20 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 853 | 783 | 70 |
| 2 | Delivery of Wrong Product | 560 | 531 | 29 |
| 3 | Replacement / Refund not provided - As per policy | 541 | 504 | 37 |
| 4 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 537 | 518 | 19 |
| 5 | Paid Amount not Refunded | 283 | 272 | 11 |
| 6 | Sector Enquiry | 124 | 124 | 0 |
| 7 | Deficiency in Services (Customer Service Issue) | 78 | 75 | 3 |
| 8 | Replacement / Refund not provided - As per policy | 77 | 77 | 0 |
| 9 | Product / Product Accessories Missing | 55 | 55 | 0 |
| 10 | Wrong information or specification mentioned on Website | 48 | 44 | 4 |
| 11 | Delay in Delivery of Product | 22 | 20 | 2 |
| 12 | Non-Delivery of Product | 19 | 17 | 2 |
| 13 | Fake Review on company Website Related product/services | 14 | 14 | 0 |
| 14 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 10 | 10 | 0 |
| 15 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 4 | 4 | 0 |
| 16 | Others | 4 | 3 | 1 |
| 17 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 4 | 3 | 1 |
| 18 | Bill/Invoice Copy Not Provided | 2 | 2 | 0 |
| 19 | Bill/Invoice Copy Not Provided | 2 | 2 | 0 |
| 20 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 2 | 2 | 0 |
| 21 | Amount Debited but Not Credited to Beneficiary | 2 | 2 | 0 |
| 22 | Country of Origin of Product wrongly Provided (Out of India Product) | 2 | 2 | 0 |
| 23 | Deficiency in Services (Customer Service Issue) | 2 | 2 | 0 |
| 24 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 25 | Charging More than MRP | 2 | 2 | 0 |
| 26 | Misleading claims in advertisement | 1 | 1 | 0 |
| 27 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 28 | Account Blocked/Service Barred | 1 | 1 | 0 |
| 29 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 1 | 1 | 0 |
| Grand Total | 3253 | 3074 | 179 | |