Jasper Infotech Pvt. Ltd. (Snapdeal.com), Grievances
Showing report from 01 Jan 2025 to 19 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Amount Debited Without Consumer Consent | 624 | 525 | 99 |
| 2 | Amount Debited but Not Credited to Beneficiary | 432 | 195 | 237 |
| 3 | Delivery of Wrong Product | 232 | 221 | 11 |
| 4 | Bill/Invoice Copy Not Provided | 191 | 186 | 5 |
| 5 | Replacement / Refund not provided - As per policy | 131 | 124 | 7 |
| 6 | Paid Amount not Refunded | 124 | 114 | 10 |
| 7 | Product / Product Accessories Missing | 101 | 98 | 3 |
| 8 | Delivery of Defective / Damaged Product | 80 | 75 | 5 |
| 9 | Account Blocked/Service Barred | 60 | 12 | 48 |
| 10 | Delay in Delivery of Product | 33 | 32 | 1 |
| 11 | Non-Delivery of Product | 31 | 29 | 2 |
| 12 | Deficiency in Services (Customer Service Issue) | 30 | 29 | 1 |
| 13 | Charging More than MRP | 29 | 29 | 0 |
| 14 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 27 | 26 | 1 |
| 15 | Sector Enquiry | 22 | 22 | 0 |
| 16 | Non-Delivery of Product | 17 | 17 | 0 |
| 17 | Wrong information or specification mentioned on Website | 17 | 16 | 1 |
| 18 | Replacement / Refund not provided - As per policy | 10 | 10 | 0 |
| 19 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 6 | 5 | 1 |
| 20 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 5 | 5 | 0 |
| 21 | Others | 5 | 3 | 2 |
| 22 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 3 | 3 | 0 |
| 23 | Charging More than MRP | 2 | 2 | 0 |
| 24 | Country of Origin of Product wrongly Provided (Out of India Product) | 1 | 0 | 1 |
| 25 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 26 | Deficiency in Services (Customer Service Issue) | 1 | 1 | 0 |
| 27 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 1 | 1 | 0 |
| Grand Total | 2216 | 1781 | 435 | |