Croma (Croma), Grievances
Showing report from 01 Jan 2025 to 27 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in providing services | 925 | 869 | 56 |
| 2 | Delivery of Defective / Damaged Product | 311 | 291 | 20 |
| 3 | Replacement / Refund not provided - As per policy | 130 | 121 | 9 |
| 4 | Unprofessional behaviour /Unsatisfactory Customer Service | 129 | 110 | 19 |
| 5 | Non-Delivery of Product | 116 | 111 | 5 |
| 6 | Delay in Delivery of Product | 108 | 97 | 11 |
| 7 | Paid Amount Not Refunded | 86 | 85 | 1 |
| 8 | Mis selling by Agents, or not described Properly | 61 | 48 | 13 |
| 9 | Delivery of Wrong Product | 61 | 58 | 3 |
| 10 | Sector Enquiry | 41 | 41 | 0 |
| 11 | Delay in Providing Repair services | 39 | 35 | 4 |
| 12 | Promised Cashback/offer/gift Not provided | 36 | 35 | 1 |
| 13 | Charging for repair / Not repaired under warranty | 35 | 28 | 7 |
| 14 | Product / Product Accessories Missing | 27 | 26 | 1 |
| 15 | Unsatisfactory Customer Service | 23 | 22 | 1 |
| 16 | Charging More than MRP | 13 | 13 | 0 |
| 17 | Bill/Invoice Copy not Provided | 12 | 11 | 1 |
| 18 | Warranty Updation Delay/ Wrong | 7 | 7 | 0 |
| 19 | Same Problem Persist After Repairing / Repeat Repair issue | 6 | 3 | 3 |
| 20 | Product Return/Cancelled but Amount not refunded | 6 | 5 | 1 |
| 21 | Non Delivery of Product | 5 | 5 | 0 |
| 22 | Wrong information or specification mentioned on Website | 4 | 4 | 0 |
| 23 | Mis selling by Agents, or not described Properly | 4 | 4 | 0 |
| 24 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 4 | 4 | 0 |
| 25 | Product damaged/ lost while providing services | 4 | 3 | 1 |
| 26 | Others | 4 | 2 | 2 |
| 27 | Transaction process but amount not credited to beneficiary/Double Payment | 3 | 3 | 0 |
| 28 | Replacement / Refund not provided - As per policy | 3 | 3 | 0 |
| 29 | Problem arises in Device after Company Software Update | 2 | 2 | 0 |
| 30 | Unsatisfactory Customer Service | 1 | 1 | 0 |
| 31 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| 32 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 1 | 1 | 0 |
| 33 | Country of Origin of Product wrongly Provided (Out of India Product) | 1 | 1 | 0 |
| Grand Total | 2209 | 2050 | 159 | |