Amazon Seller Services Private Limited (Amazon.in), Grievances
Showing report from 01 Jan 2025 to 01 Oct 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Amount Debited Without Consumer Consent | 9904 | 9884 | 20 |
| 2 | Paid Amount not Refunded | 8989 | 8512 | 477 |
| 3 | Delivery of Defective / Damaged Product | 8680 | 8292 | 388 |
| 4 | Replacement / Refund not provided - As per policy | 8078 | 7551 | 527 |
| 5 | Delivery of Wrong Product | 7688 | 7252 | 436 |
| 6 | Non-Delivery of Product | 6251 | 5775 | 476 |
| 7 | Product / Product Accessories Missing | 3305 | 3137 | 168 |
| 8 | Deficiency in Services (Customer Service Issue) | 3276 | 3055 | 221 |
| 9 | Delay in Delivery of Product | 2916 | 2662 | 254 |
| 10 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 1589 | 1494 | 95 |
| 11 | Non-Delivery of Product | 962 | 923 | 39 |
| 12 | Account Blocked/Service Barred | 952 | 886 | 66 |
| 13 | Sector Enquiry | 937 | 937 | 0 |
| 14 | Wrong information or specification mentioned on Website | 775 | 728 | 47 |
| 15 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 565 | 530 | 35 |
| 16 | Others | 532 | 393 | 139 |
| 17 | Charging More than MRP | 409 | 377 | 32 |
| 18 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 340 | 309 | 31 |
| 19 | Replacement / Refund not provided - As per policy | 332 | 332 | 0 |
| 20 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 307 | 285 | 22 |
| 21 | Amount Debited but Not Credited to Beneficiary | 229 | 211 | 18 |
| 22 | Account Blocked/Service Barred | 173 | 167 | 6 |
| 23 | Bill/Invoice Copy Not Provided | 141 | 125 | 16 |
| 24 | Deficiency in Services (Customer Service Issue) | 109 | 109 | 0 |
| 25 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 107 | 103 | 4 |
| 26 | Unsatisfied Customer Services | 97 | 93 | 4 |
| 27 | Amount deducted from Account/wallet but not credited in beneficiary Account | 80 | 75 | 5 |
| 28 | Customer Support details not available on company website or public domain | 77 | 67 | 10 |
| 29 | Fake Review on company Website Related product/services | 75 | 72 | 3 |
| 30 | Delay in Providing Promised Services | 67 | 64 | 3 |
| 31 | Account /wallet Amount Blocked | 63 | 59 | 4 |
| 32 | Charging More than MRP | 61 | 60 | 1 |
| 33 | Country of Origin of Product wrongly Provided (Out of India Product) | 57 | 53 | 4 |
| 34 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 48 | 37 | 11 |
| 35 | Valid/Promise subscription not activated | 45 | 44 | 1 |
| 36 | Promised cashback /gift not provided | 43 | 42 | 1 |
| 37 | Amount Deducted from wallet/account without consumer consent | 41 | 39 | 2 |
| 38 | Amount sent to wrong / unknown beneficiry account | 39 | 33 | 6 |
| 39 | Amount Debited but Not Credited to Beneficiary | 34 | 32 | 2 |
| 40 | Transaction Failed but Money not refunded | 33 | 33 | 0 |
| 41 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 32 | 32 | 0 |
| 42 | Unable to withdraw amount from wallet | 31 | 29 | 2 |
| 43 | Damage / Wrong / Incomplete Product Delivered | 31 | 26 | 5 |
| 44 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 30 | 29 | 1 |
| 45 | Unprofessional behaviour /Unsatisfactory Customer Service | 23 | 22 | 1 |
| 46 | Overcharging/Demand of Excess amount than agreed | 17 | 16 | 1 |
| 47 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 17 | 17 | 0 |
| 48 | Incorrect rate of GST charge on product /New GST rate not implemented | 17 | 3 | 14 |
| 49 | Amount Debited Without Consumer Consent | 16 | 15 | 1 |
| 50 | Bill/Invoice Copy Not Provided | 16 | 16 | 0 |
| 51 | Product not Delivered/ Delay in Delivery | 15 | 12 | 3 |
| 52 | Sale After best before/use by date | 13 | 11 | 2 |
| 53 | Bad in Quality /taste/Hygiene Insufficient | 12 | 10 | 2 |
| 54 | Unable to use gift card/cashback /reward Point | 12 | 11 | 1 |
| 55 | Amount Deducted from Account but not showing in wallet | 12 | 10 | 2 |
| 56 | null | 9 | 9 | 0 |
| 57 | Fraudulent Tranaction- OTP Shared & Money deducted | 9 | 8 | 1 |
| 58 | Unable to Unsubscribe membership/Services | 8 | 8 | 0 |
| 59 | Charging More Than MRP/ Extra amount Charge | 8 | 8 | 0 |
| 60 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 8 | 8 | 0 |
| 61 | Paid Amount Not Refunded | 8 | 8 | 0 |
| 62 | Foreign Matter/dust/insects/fungus/bad smell | 7 | 7 | 0 |
| 63 | Product Return/Cancelled but Amount not refunded | 6 | 6 | 0 |
| 64 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 6 | 6 | 0 |
| 65 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 5 | 5 | 0 |
| 66 | Wrong information mentioned on Website | 5 | 5 | 0 |
| 67 | Deficiency in Services | 5 | 4 | 1 |
| 68 | Account Blocked/Service Barred" | 4 | 4 | 0 |
| 69 | Not able to fetch / linked bank account details | 4 | 3 | 1 |
| 70 | Amount Debited but Not Credited to Beneficiary/Double Payment | 4 | 4 | 0 |
| 71 | Misleading claims in advertisement | 3 | 3 | 0 |
| 72 | Double payment/excess amount not refunded | 3 | 1 | 2 |
| 73 | खाते ब्लॉक केले/सेवा प्रतिबंधित केली | 3 | 3 | 0 |
| 74 | Adulteration | 3 | 3 | 0 |
| 75 | Health Problem -Vomiting ,headache | 3 | 2 | 1 |
| 76 | खाता अवरुद्ध/सेवा वर्जित | 3 | 3 | 0 |
| 77 | Promised Cashback /Gift card related issue | 2 | 2 | 0 |
| 78 | Mobile App is not working | 2 | 2 | 0 |
| 79 | Account block without consumer concent and vice-versa | 2 | 1 | 1 |
| 80 | KYC completed but not updated in app | 2 | 2 | 0 |
| 81 | Non delivery of the Parcel/Goods | 2 | 2 | 0 |
| 82 | Online App/Website is not working | 2 | 2 | 0 |
| 83 | GST Charged extra on MRP include of all taxes | 2 | 2 | 0 |
| 84 | Damage / Wrong / Incomplete Product Delivered? | 2 | 2 | 0 |
| 85 | Brown /Green/ Red mark Not present | 1 | 1 | 0 |
| 86 | Recharge Done on Wrong Number | 1 | 1 | 0 |
| 87 | Dark Pattern | 1 | 1 | 0 |
| 88 | Incorrect Deliveries | 1 | 1 | 0 |
| 89 | Non Veg food delivered instead of veg and vice - versa | 1 | 0 | 1 |
| 90 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 1 | 1 | 0 |
| 91 | অ্যাকাউন্ট ব্লক করা হয়েছে/পরিষেবা নিষিদ্ধ করা হয়েছে | 1 | 1 | 0 |
| 92 | Sale of Spurious Drugs & Cosmetics | 1 | 1 | 0 |
| 93 | Not refunding as advertised | 1 | 1 | 0 |
| 94 | Fake Review | 1 | 1 | 0 |
| 95 | Not getting benefits as advertised | 1 | 1 | 0 |
| 96 | Bad in Quality /taste/Hygiene Insufficient? | 1 | 1 | 0 |
| 97 | Unable to pay via BHIM UPI ID of the Beneficiary/Aadhar Number/ Account number | 1 | 1 | 0 |
| Grand Total | 68843 | 65226 | 3617 | |