Reliance Jio Infocomm LTD (Jio Money), Grievances
Showing report from 01 Jan 2025 to 03 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Recharge Done on Wrong Number | 9430 | 8583 | 847 |
| 2 | Delay in Activation/ Providing Connection | 5153 | 4331 | 822 |
| 3 | Broadband/ Internet not working/ slow speed | 4267 | 3692 | 575 |
| 4 | Non Refund / Partial Refund of Security | 4252 | 3389 | 863 |
| 5 | Delay in resolving complaint | 3434 | 2660 | 774 |
| 6 | Connection not working/ Disconnection / Service barred | 2756 | 2133 | 623 |
| 7 | Network Problem / Call drops issues | 2047 | 1754 | 293 |
| 8 | Wrong Promises | 1712 | 1365 | 347 |
| 9 | Sector Enquiry | 1401 | 1385 | 16 |
| 10 | Amount debited but connection not recharged | 1087 | 833 | 254 |
| 11 | Irregular/ Unstisfactory Service | 997 | 747 | 250 |
| 12 | Unsatisfactory Redressal | 698 | 531 | 167 |
| 13 | Not Disconnecting Connection | 651 | 539 | 112 |
| 14 | Inflated Bills / Overcharging | 569 | 423 | 146 |
| 15 | Activation of Unsubscribed Services/ Plan | 336 | 259 | 77 |
| 16 | Delay in Migration/ Change of Plan | 307 | 238 | 69 |
| 17 | Amount sent to wrong / unknown beneficiry account | 270 | 211 | 59 |
| 18 | Portability Related issues | 247 | 181 | 66 |
| 19 | Threatening Calls/ Misbehaviour | 171 | 144 | 27 |
| 20 | Required top up value not provided | 110 | 78 | 32 |
| 21 | Customer Care Services Blocked/Barred | 88 | 66 | 22 |
| 22 | Defective Handset / Instrument | 88 | 70 | 18 |
| 23 | Receipt of Bills Despite Payments | 85 | 62 | 23 |
| 24 | Others | 82 | 40 | 42 |
| 25 | Delay in Providing Promised Services | 74 | 66 | 8 |
| 26 | Promotional Calls / SMS | 70 | 58 | 12 |
| 27 | Unfair Deductions/ Deduction without any VAS | 61 | 46 | 15 |
| 28 | Account Block/ Hold without Informing Consumer | 54 | 38 | 16 |
| 29 | Amount Debited Without Consumer Consent | 48 | 37 | 11 |
| 30 | Delay in Providing Repair services | 47 | 34 | 13 |
| 31 | Unsatisfied Customer Services | 38 | 31 | 7 |
| 32 | Irregular/ Unstisfactory Service | 34 | 34 | 0 |
| 33 | Account /wallet Amount Blocked | 33 | 23 | 10 |
| 34 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 30 | 22 | 8 |
| 35 | Charging for repair / Not repaired under warranty | 27 | 20 | 7 |
| 36 | Valid/Promise subscription not activated | 27 | 23 | 4 |
| 37 | Delay/ Denial Services | 26 | 18 | 8 |
| 38 | Amount deducted from Account/wallet but not credited in beneficiary Account | 25 | 21 | 4 |
| 39 | Paid Amount not Refunded | 24 | 17 | 7 |
| 40 | Transaction Failed but Money not refunded | 22 | 16 | 6 |
| 41 | Amount Deducted from wallet/account without consumer consent | 21 | 13 | 8 |
| 42 | Amount debited without user consent | 19 | 11 | 8 |
| 43 | Delivery of Defective / Damaged Product | 19 | 12 | 7 |
| 44 | VAS activated without consent | 15 | 13 | 2 |
| 45 | Unsatisfactory Customer Service | 15 | 11 | 4 |
| 46 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 13 | 8 | 5 |
| 47 | Amount Deducted from Account but not showing in wallet | 12 | 10 | 2 |
| 48 | Unable to Unsubscribe membership/Services | 11 | 9 | 2 |
| 49 | Mobile App is not working | 9 | 4 | 5 |
| 50 | Customer Care Services Blocked/Barred | 8 | 8 | 0 |
| 51 | Wrongly amount transfer to someone other account By Customer | 8 | 4 | 4 |
| 52 | Unable to withdraw amount from wallet | 7 | 7 | 0 |
| 53 | Unprofessional behaviour /Unsatisfactory Customer Service | 7 | 6 | 1 |
| 54 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 7 | 3 | 4 |
| 55 | Same Problem Persist After Repairing / Repeat Repair issue | 6 | 5 | 1 |
| 56 | Overcharging/Demand of Excess amount than agreed | 6 | 5 | 1 |
| 57 | Non Delivery of Product | 6 | 3 | 3 |
| 58 | Amount not received in bank ac refunded from third party | 5 | 3 | 2 |
| 59 | Product damaged/ lost while providing services | 5 | 3 | 2 |
| 60 | Online Transaction failed / delayed but amount got debited from account | 5 | 5 | 0 |
| 61 | KYC completed but not updated in app | 5 | 4 | 1 |
| 62 | Promised service not provided | 4 | 4 | 0 |
| 63 | Product Return/Cancelled but Amount not refunded | 4 | 2 | 2 |
| 64 | Delay in settlement of deceased account - Saving/ FD | 4 | 3 | 1 |
| 65 | Not getting benefits as advertised | 3 | 2 | 1 |
| 66 | Amount Debited but Not Credited to Beneficiary/Double Payment | 3 | 2 | 1 |
| 67 | Non-Delivery of Product | 3 | 3 | 0 |
| 68 | Unable to pay via BHIM UPI ID of the Beneficiary/Aadhar Number/ Account number | 2 | 2 | 0 |
| 69 | Unable to use gift card/cashback /reward Point | 2 | 1 | 1 |
| 70 | Charging More than MRP | 2 | 1 | 1 |
| 71 | Replacement / Refund not provided - As per policy | 2 | 2 | 0 |
| 72 | Wrong information or specification mentioned on Website | 2 | 2 | 0 |
| 73 | Problem arises in Device after Company Software Update | 2 | 2 | 0 |
| 74 | Fraudulent Tranaction-Money invested through Website/APPs | 2 | 2 | 0 |
| 75 | Other | 2 | 1 | 1 |
| 76 | Online App/Website is not working | 2 | 1 | 1 |
| 77 | Non refunding the amount | 2 | 2 | 0 |
| 78 | Delay in clearance of Cheque/ DD | 2 | 1 | 1 |
| 79 | Wrong information mentioned on Website | 2 | 1 | 1 |
| 80 | Delivery of Wrong Product | 2 | 2 | 0 |
| 81 | SMS /OTP /Notification Not Received on Register Number | 2 | 2 | 0 |
| 82 | Transaction process but amount not credited to beneficiary/Double Payment | 2 | 2 | 0 |
| 83 | Promised cashback /gift not provided | 2 | 2 | 0 |
| 84 | Paid Amount Not Refunded? | 1 | 1 | 0 |
| 85 | KYC details are not linked/incorrect updation | 1 | 1 | 0 |
| 86 | Misleading claims in advertisement | 1 | 1 | 0 |
| 87 | Not activation of subscribed plan | 1 | 1 | 0 |
| 88 | Country of Origin of Product wrongly Provided (Out of India Product) | 1 | 0 | 1 |
| 89 | Delay in Installation | 1 | 1 | 0 |
| 90 | Charges debited for not maintaining minimum balance/Average monthly balance | 1 | 1 | 0 |
| 91 | तक्रारीचे निराकरण करण्यास विलंब | 1 | 0 | 1 |
| 92 | Problem in net booking Money deducted but no tickt | 1 | 1 | 0 |
| 93 | Delay in Delivery of Product | 1 | 1 | 0 |
| 94 | Fraudulent Tranaction- OTP Shared & Money deducted | 1 | 1 | 0 |
| 95 | Not refunding as advertised | 1 | 1 | 0 |
| 96 | Bill/Invoice Copy Not Provided | 1 | 0 | 1 |
| 97 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 1 | 1 | 0 |
| 98 | Account block without consumer concent and vice-versa | 1 | 1 | 0 |
| 99 | Delay in activation of inactive / inoperative account | 1 | 1 | 0 |
| 100 | Mis selling by Agents, or not described Properly | 1 | 1 | 0 |
| 101 | Product / Product Accessories Missing | 1 | 1 | 0 |
| 102 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 1 | 0 | 1 |
| 103 | Non-Delivery of Product | 1 | 1 | 0 |
| 104 | Not able to reset/change UPI PIN /Authentication Password | 1 | 1 | 0 |
| 105 | Amount Debited Without Consumer Consent | 1 | 1 | 0 |
| 106 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| 107 | Unfair deduction | 1 | 1 | 0 |
| 108 | Delay In Claim Amount | 1 | 1 | 0 |
| 109 | Maintance issue in POS Machine | 1 | 0 | 1 |
| Grand Total | 41166 | 34428 | 6738 | |