ANI Technologies Pvt Ltd (Ola Cabs), Grievances
Showing report from 01 Jan 2025 to 10 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in providing services while vehicle given for service/repair/Others | 3984 | 2525 | 1459 |
| 2 | Delay in delivery of new vehicle | 1287 | 1129 | 158 |
| 3 | Extra Amount charge/Ride charge increase after trip Complete | 813 | 784 | 29 |
| 4 | Same Problem Persist After Repairing | 477 | 377 | 100 |
| 5 | Charging during free service period / Warranty | 415 | 323 | 92 |
| 6 | Customer/helpline services not proper | 385 | 290 | 95 |
| 7 | Sector enquiry | 361 | 247 | 114 |
| 8 | Customer requirement/request not entertained by dealer/SC | 355 | 251 | 104 |
| 9 | Vehicle sold has manufacturing deffects | 349 | 278 | 71 |
| 10 | Actual customer requirements not met | 346 | 270 | 76 |
| 11 | Paid Amount not refund/ Claim Not Paid | 333 | 316 | 17 |
| 12 | Driver asking for Cash/Personal account/ Extra Money | 239 | 226 | 13 |
| 13 | Delay in providing vehicle documents/ Bill | 214 | 134 | 80 |
| 14 | Account block/ Unblock | 207 | 189 | 18 |
| 15 | Wrong promises & information (About features of Vehicle) | 187 | 152 | 35 |
| 16 | Product not Delivered/ Delay in Delivery | 182 | 182 | 0 |
| 17 | Non/partial refund booking cancellation | 171 | 126 | 45 |
| 18 | Driver not reached correct location /delay/ cancel ride/ Drop away | 152 | 132 | 20 |
| 19 | Amount charge without consumer permission | 141 | 134 | 7 |
| 20 | Others | 140 | 63 | 77 |
| 21 | Non delivery of Spare Parts | 114 | 64 | 50 |
| 22 | Driver take money but not update on App | 112 | 109 | 3 |
| 23 | Driver Misbehave with consumer/ safety issue | 105 | 97 | 8 |
| 24 | Offered /Promised Gift not Provided | 96 | 77 | 19 |
| 25 | Mileage not given as per commitment | 83 | 70 | 13 |
| 26 | Charging extra than promised | 71 | 63 | 8 |
| 27 | Promise offer/cashback not provided | 70 | 66 | 4 |
| 28 | Proper amenities not available in cab | 68 | 63 | 5 |
| 29 | Damage / Wrong / Incomplete Product Delivered | 66 | 66 | 0 |
| 30 | Vehicle Damaged during service by Service Center | 63 | 43 | 20 |
| 31 | Delivery of wrong and defective spare parts | 54 | 39 | 15 |
| 32 | Overcharging/Demand of Excess amount than agreed | 48 | 48 | 0 |
| 33 | Misbehaviour by Dealer/Company | 46 | 41 | 5 |
| 34 | Paid Amount Not Refunded | 30 | 30 | 0 |
| 35 | Sold Second hand/Used/Test Drive vechile/Old Manufactured vehicle | 30 | 24 | 6 |
| 36 | Unprofessional behaviour /Unsatisfactory Customer Service By Dealer and Agency | 23 | 21 | 2 |
| 37 | Wrong Vehicle delivery to Consumer | 21 | 15 | 6 |
| 38 | Deficiency in Services | 21 | 21 | 0 |
| 39 | Delay in Providing Promised Services | 18 | 17 | 1 |
| 40 | Paid Amount not Refunded | 17 | 17 | 0 |
| 41 | Parcel Not Deliver/Damaged | 17 | 16 | 1 |
| 42 | Dark Pattern | 16 | 8 | 8 |
| 43 | Sector enquiry? | 16 | 16 | 0 |
| 44 | Fake Insurance/Documents Porvided by the dealer | 15 | 11 | 4 |
| 45 | Item left in cab | 12 | 12 | 0 |
| 46 | Non Veg food delivered instead of veg and vice - versa | 10 | 10 | 0 |
| 47 | Sector Enquiry | 10 | 10 | 0 |
| 48 | Sector enquiry?? | 10 | 10 | 0 |
| 49 | Vehicle booked is sold to someone else | 9 | 7 | 2 |
| 50 | Estimate Not made for Insurance Approval By service Station | 9 | 7 | 2 |
| 51 | Exact amount not mentioned on bill | 9 | 7 | 2 |
| 52 | Amount Debited but Not Credited to Beneficiary/Double Payment | 8 | 8 | 0 |
| 53 | Dealer forcing to buy extra accessories | 8 | 7 | 1 |
| 54 | Foreign Matter/dust/insects/fungus/bad smell | 7 | 7 | 0 |
| 55 | Car sent for repair retained parking fee charges | 6 | 5 | 1 |
| 56 | Charging More Than MRP/ Extra amount Charge | 5 | 5 | 0 |
| 57 | Account blocked/service barred without inform and vice versa | 5 | 5 | 0 |
| 58 | Charging More Than MRP for spare parts | 4 | 2 | 2 |
| 59 | Bad in Quality /taste/Hygiene Insufficient | 4 | 4 | 0 |
| 60 | Damage / Wrong / Incomplete Product Delivered? | 4 | 4 | 0 |
| 61 | Sale After best before/use by date | 4 | 4 | 0 |
| 62 | No system for checking cost of spare fitted | 4 | 4 | 0 |
| 63 | Promised Cashback /Gift card related issue | 3 | 3 | 0 |
| 64 | Account block without consumer concent and vice-versa | 3 | 2 | 1 |
| 65 | null | 3 | 3 | 0 |
| 66 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 3 | 3 | 0 |
| 67 | Online App/Website is not working | 2 | 1 | 1 |
| 68 | Amount Debited Without Consumer Consent | 2 | 2 | 0 |
| 69 | Bill/ Invoice Copy Not Provided | 2 | 2 | 0 |
| 70 | Fake Review | 2 | 2 | 0 |
| 71 | Damage / Wrong / Incomplete Product Delivered | 2 | 2 | 0 |
| 72 | Health Problem -Vomiting ,headache | 2 | 2 | 0 |
| 73 | Dark patterns | 1 | 1 | 0 |
| 74 | Paid Amount Not Refunded?? | 1 | 1 | 0 |
| 75 | Wrong information mentioned on Website | 1 | 0 | 1 |
| 76 | Unable to Unsubscribe membership/Services | 1 | 1 | 0 |
| 77 | M.I - Non receipt/partial of the claims/Delay in processing | 1 | 1 | 0 |
| 78 | Not returning the money | 1 | 1 | 0 |
| 79 | Fake review? | 1 | 1 | 0 |
| 80 | Price discrepancies/Hidden fees/Extra charges | 1 | 1 | 0 |
| 81 | Paid Amount Not Refunded? | 1 | 1 | 0 |
| 82 | Other | 1 | 0 | 1 |
| 83 | Amount Debited but Not Credited to Beneficiary/Double Payment | 1 | 1 | 0 |
| 84 | Service Charges | 1 | 0 | 1 |
| 85 | Damage or Faulty Vehicle given | 1 | 1 | 0 |
| 86 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 87 | वास्तविक ग्राहक आवश्यकताएँ पूरी नहीं हुईं | 1 | 1 | 0 |
| 88 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 1 | 1 | 0 |
| Grand Total | 12126 | 9323 | 2803 | |