Grofers India Pvt Ltd. (Blinkit (Grofers.com)), Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 478 | 456 | 22 |
| 2 | Paid Amount not Refunded | 326 | 317 | 9 |
| 3 | Delivery of Wrong Product | 235 | 228 | 7 |
| 4 | Deficiency in Services (Customer Service Issue) | 203 | 199 | 4 |
| 5 | Replacement / Refund not provided - As per policy | 188 | 186 | 2 |
| 6 | Non-Delivery of Product | 177 | 173 | 4 |
| 7 | Product / Product Accessories Missing | 151 | 142 | 9 |
| 8 | Damage / Wrong / Incomplete Product Delivered | 146 | 140 | 6 |
| 9 | Paid Amount Not Refunded | 116 | 105 | 11 |
| 10 | Wrong information or specification mentioned on Website | 74 | 72 | 2 |
| 11 | Bad in Quality /taste/Hygiene Insufficient | 74 | 70 | 4 |
| 12 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 63 | 61 | 2 |
| 13 | Product not Delivered/ Delay in Delivery | 61 | 61 | 0 |
| 14 | Sale After best before/use by date | 60 | 57 | 3 |
| 15 | Deficiency in Services | 56 | 53 | 3 |
| 16 | Sector Enquiry | 56 | 56 | 0 |
| 17 | Delay in Delivery of Product | 43 | 42 | 1 |
| 18 | Foreign Matter/dust/insects/fungus/bad smell | 37 | 37 | 0 |
| 19 | Charging More than MRP | 33 | 32 | 1 |
| 20 | Amount Debited but Not Credited to Beneficiary | 32 | 30 | 2 |
| 21 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 26 | 23 | 3 |
| 22 | Non-Delivery of Product | 24 | 23 | 1 |
| 23 | Charging More Than MRP/ Extra amount Charge | 20 | 20 | 0 |
| 24 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 16 | 16 | 0 |
| 25 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 16 | 16 | 0 |
| 26 | Promised Cashback /Gift card related issue | 15 | 14 | 1 |
| 27 | Others | 13 | 13 | 0 |
| 28 | Replacement / Refund not provided - As per policy | 11 | 11 | 0 |
| 29 | Bill/Invoice Copy Not Provided | 10 | 9 | 1 |
| 30 | Amount Debited but Not Credited to Beneficiary | 10 | 10 | 0 |
| 31 | Amount Debited Without Consumer Consent | 9 | 8 | 1 |
| 32 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 9 | 7 | 2 |
| 33 | Sector Enquiry | 8 | 8 | 0 |
| 34 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 8 | 8 | 0 |
| 35 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 7 | 7 | 0 |
| 36 | Account Blocked/Service Barred | 6 | 6 | 0 |
| 37 | Deficiency in Services (Customer Service Issue) | 6 | 6 | 0 |
| 38 | Non Veg food delivered instead of veg and vice - versa | 4 | 4 | 0 |
| 39 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 4 | 4 | 0 |
| 40 | Adulteration | 4 | 4 | 0 |
| 41 | Customer Support details not available on company website or public domain | 4 | 3 | 1 |
| 42 | Fake Review on company Website Related product/services | 4 | 4 | 0 |
| 43 | Health Problem -Vomiting ,headache | 4 | 4 | 0 |
| 44 | Damage / Wrong / Incomplete Product Delivered? | 3 | 3 | 0 |
| 45 | Paid Amount Not Refunded? | 3 | 3 | 0 |
| 46 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 3 | 3 | 0 |
| 47 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 48 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 2 | 2 | 0 |
| 49 | Paid Amount Not Refunded?? | 2 | 2 | 0 |
| 50 | Charging More than MRP | 2 | 2 | 0 |
| 51 | Bad in Quality /taste/Hygiene Insufficient? | 2 | 2 | 0 |
| 52 | Unsatisfactory Customer Service | 1 | 1 | 0 |
| 53 | Service Charges | 1 | 1 | 0 |
| 54 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| 55 | Not getting benefits as advertised | 1 | 1 | 0 |
| 56 | Brown /Green/ Red mark Not present | 1 | 1 | 0 |
| 57 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed?? | 1 | 1 | 0 |
| 58 | Bad in Quality /taste/Hygiene Insufficient | 1 | 1 | 0 |
| 59 | Other | 1 | 0 | 1 |
| 60 | Dark patterns | 1 | 1 | 0 |
| 61 | null | 1 | 1 | 0 |
| 62 | Damage / Wrong / Incomplete Product Delivered | 1 | 1 | 0 |
| 63 | Account blocked/service barred without inform and vice versa | 1 | 1 | 0 |
| Grand Total | 2878 | 2775 | 103 | |