Grofers India Pvt Ltd. (Blinkit (Grofers.com)), Grievances
Showing report from 01 Jan 2025 to 12 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 579 | 543 | 36 |
| 2 | Paid Amount not Refunded | 402 | 379 | 23 |
| 3 | Delivery of Wrong Product | 264 | 252 | 12 |
| 4 | Deficiency in Services (Customer Service Issue) | 229 | 223 | 6 |
| 5 | Replacement / Refund not provided - As per policy | 225 | 211 | 14 |
| 6 | Non-Delivery of Product | 214 | 196 | 18 |
| 7 | Damage / Wrong / Incomplete Product Delivered | 200 | 188 | 12 |
| 8 | Product / Product Accessories Missing | 177 | 169 | 8 |
| 9 | Paid Amount Not Refunded | 135 | 124 | 11 |
| 10 | Bad in Quality /taste/Hygiene Insufficient | 92 | 86 | 6 |
| 11 | Wrong information or specification mentioned on Website | 87 | 83 | 4 |
| 12 | Sale After best before/use by date | 79 | 73 | 6 |
| 13 | Product not Delivered/ Delay in Delivery | 76 | 67 | 9 |
| 14 | Deficiency in Services | 74 | 69 | 5 |
| 15 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 73 | 72 | 1 |
| 16 | Sector Enquiry | 61 | 61 | 0 |
| 17 | Delay in Delivery of Product | 54 | 48 | 6 |
| 18 | Foreign Matter/dust/insects/fungus/bad smell | 45 | 43 | 2 |
| 19 | Charging More than MRP | 42 | 40 | 2 |
| 20 | Amount Debited but Not Credited to Beneficiary | 40 | 40 | 0 |
| 21 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 31 | 30 | 1 |
| 22 | Non-Delivery of Product | 24 | 24 | 0 |
| 23 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 22 | 20 | 2 |
| 24 | Charging More Than MRP/ Extra amount Charge | 22 | 22 | 0 |
| 25 | Promised Cashback /Gift card related issue | 19 | 18 | 1 |
| 26 | Others | 19 | 14 | 5 |
| 27 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 18 | 17 | 1 |
| 28 | Amount Debited Without Consumer Consent | 13 | 12 | 1 |
| 29 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 12 | 11 | 1 |
| 30 | Bill/Invoice Copy Not Provided | 11 | 11 | 0 |
| 31 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 11 | 10 | 1 |
| 32 | Replacement / Refund not provided - As per policy | 11 | 11 | 0 |
| 33 | Account Blocked/Service Barred | 10 | 10 | 0 |
| 34 | Amount Debited but Not Credited to Beneficiary | 10 | 10 | 0 |
| 35 | Sector Enquiry | 9 | 9 | 0 |
| 36 | Non Veg food delivered instead of veg and vice - versa | 7 | 5 | 2 |
| 37 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 7 | 7 | 0 |
| 38 | Deficiency in Services (Customer Service Issue) | 6 | 6 | 0 |
| 39 | Health Problem -Vomiting ,headache | 6 | 5 | 1 |
| 40 | Adulteration | 5 | 4 | 1 |
| 41 | Fake Review on company Website Related product/services | 5 | 5 | 0 |
| 42 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 4 | 4 | 0 |
| 43 | Customer Support details not available on company website or public domain | 4 | 4 | 0 |
| 44 | Damage / Wrong / Incomplete Product Delivered? | 3 | 3 | 0 |
| 45 | Paid Amount Not Refunded? | 3 | 3 | 0 |
| 46 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 3 | 3 | 0 |
| 47 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 2 | 2 | 0 |
| 48 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 49 | Paid Amount Not Refunded?? | 2 | 2 | 0 |
| 50 | Charging More than MRP | 2 | 2 | 0 |
| 51 | Bad in Quality /taste/Hygiene Insufficient? | 2 | 2 | 0 |
| 52 | Account blocked/service barred without inform and vice versa | 2 | 2 | 0 |
| 53 | Unsatisfactory Customer Service | 1 | 1 | 0 |
| 54 | Service Charges | 1 | 1 | 0 |
| 55 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| 56 | Not getting benefits as advertised | 1 | 1 | 0 |
| 57 | Brown /Green/ Red mark Not present | 1 | 1 | 0 |
| 58 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed?? | 1 | 1 | 0 |
| 59 | Bad in Quality /taste/Hygiene Insufficient | 1 | 1 | 0 |
| 60 | Amount Debited Without Consumer Consent | 1 | 1 | 0 |
| 61 | Dark patterns | 1 | 1 | 0 |
| 62 | null | 1 | 1 | 0 |
| 63 | Damage / Wrong / Incomplete Product Delivered | 1 | 1 | 0 |
| Grand Total | 3466 | 3268 | 198 | |