Excitel Broadband Pvt Ltd (Excitel), Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Non Refund / Partial Refund of Security | 701 | 681 | 20 |
| 2 | Broadband/ Internet not working/ slow speed | 379 | 370 | 9 |
| 3 | Connection not working/ Disconnection / Service barred | 296 | 288 | 8 |
| 4 | Delay in resolving complaint | 242 | 232 | 10 |
| 5 | Irregular/ Unstisfactory Service | 72 | 65 | 7 |
| 6 | Delay in Activation/ Providing Connection | 71 | 69 | 2 |
| 7 | Wrong Promises | 60 | 59 | 1 |
| 8 | Not Disconnecting Connection | 37 | 37 | 0 |
| 9 | Unsatisfactory Redressal | 33 | 33 | 0 |
| 10 | Amount debited but connection not recharged | 19 | 19 | 0 |
| 11 | Activation of Unsubscribed Services/ Plan | 17 | 16 | 1 |
| 12 | Delay in Migration/ Change of Plan | 16 | 15 | 1 |
| 13 | Defective Handset / Instrument | 12 | 12 | 0 |
| 14 | Sector Enquiry | 12 | 12 | 0 |
| 15 | Threatening Calls/ Misbehaviour | 10 | 9 | 1 |
| 16 | Network Problem / Call drops issues | 10 | 10 | 0 |
| 17 | Irregular/ Unstisfactory Service | 5 | 5 | 0 |
| 18 | Inflated Bills / Overcharging | 3 | 3 | 0 |
| 19 | Receipt of Bills Despite Payments | 2 | 2 | 0 |
| Grand Total | 1997 | 1937 | 60 | |